NE PA Community Credit Union, Stroudsburg, PA

Talked to them multiple times on the phone. None of the people told me I was being charged inactive fees. I call to cancel and I have to pay $20 to close my account. Absolutely insane. Terrible business practice. Literally worse than a bank. NEVER USE NEPAFCU

Great place if you want to be harassed and pestered about where you make your money and how much you have. It was always confusing as to why am I being questioned about my paycheck deposit ? Why is a bank clerk so concerned about where my money comes from ? Why do i need to justify my deposits every month to some new person who is confused or nervous about the size of my check. I used to think it was racial but since i cannot even talk to these people i just decided to move on.

I love my local credit union. My husband and I have been members for over twenty five years. My children and In-laws all have accounts there. From Car financing, credit cards and insurance to Postage stamps, Friday popcorn and Lolly pops for me and treats for my dog at the drive through. I love that it’s my One stop shop. Employees are courteous, pleasant and helpful.

Sadly the VP of Sales did nothing to help me, a 6 year loyal customer, acquire a loan because the my vehicle purchase was “out of NEPA’s footprint”. I asked for documentation of this policy and she did not provide where in writing it states those conditions. NEPA representatives and even its own leadership put me in a bad position, even when I let one of the representatives know I live in Maryland (moved here from Monroe Country) and that I will be buying a car in a DMV area. They’re only option for me was to “apply for refinancing through us” and “go to USAA, they have better rates than us”. All of their lines are recorded, this was actually said by a loan consultant to me, and part of it was reiterated to me by Vanessa. On top of that, she rushed me, a very distressed customer, to hang up because we were on the phone “15 minutes past closing”. Unbelievable customer service. I would not imagine myself saying this, but avoid this place and look elsewhere. From my experience in getting an auto loan, high-profile personnel that I have worked with have been very unprofessional through the entire process, and left me hanging. My time is wasted and I will not be doing business with them ever again

Love this pace! We used the credit union for our mortgage and vehicle loans and then, when they started handling business loans a few years ago, we refinanced all of our business loans with them. Their employees are polite and friendly and the loan department is a pleasure to deal with. My only negative would be the fact that there seems to be a high turnover rate of the tellers.

We used NEPA to get our car loan. We were on a tight schedule as our ordered vehicle arrived early (and we didn't trust our dealer not to sell it for a markup). The sign up process to join was simple and we were able to do it over the phone. Jazz was extremely friendly and helpful and was available to answer all my questions in a timely manner. All said and done we were able to join and get the loan in two days! My wife and I couldn't be happier. We got a great rate and the customer service was some of the best we've encountered at a bank.

The mistakes made by employees are too much. The frustration that is experienced to ask a question is too much for Joe who works on returning cheques. I have never met Joe but somehow I have become "you people ". Finding a institution that has a little respect for its customers. You will not get this from NEPA.

I recently applied for a credit card and was told after a week that I needed a co-signer. I had a credit score of 680+ then, once NEPA did a credit check it dropped tremendously. So, l'm now left with no credit card and a LOWER credit score. I will take my business elsewhere. Thanks alot NE PA credit Union.