Dollar Bank, Monroeville, PA

Great experience. Most days you don't think about your bank, but something came and I need to reach out to the branch and ask for help. They were kind, helpful and nonjudgmental. They worked with me and made my stressful situation a pleasant experience.

The staff here is wonderful! I am always treated with kindness and respect. It is where I received my first savings account as a child. And I am still here today. Thank you Dollar Bank for continuing to be the right choice for me!

Horrible experience trying to apply for a loan. I had to place multiple calls over the last two weeks with the promise of "Marcie will call you back later today". All of this to get an update for my application. She never reached out to me over the two weeks. Horrible customer service. This is the only bank that tried to run my wife's credit when I tried to include her income under household income. They never asked me if I wanted her as a cosigner (which I don't). Not to mention they called her and tried to get her to start a Refi on our house once they found out our monthly income. I will be looking at other banks to take my business to. Edit.... since posting this review I've gotten more calls from this bank than when I was trying to do business with them. PLEASE STOP CALLING ME. I've taken my business elsewhere so there is no point in talking on the phone with you guys. I wasn't important enough to call back during my loan process so why are you reaching out to me now? Is it because this review makes the branch look bad and you want to justify the actions? No need for it so please do not call me anymore. OFF TO HUNTINGTON I GO!

I love banking at Dollar bank! It's been my favorite bank for years! I recently ran into an issue and Jennifer took care of everything for me! She is a kind caring employee who takes pride in what she does and it shows She! She answered all my questions in regards to the situation with my account and gave me all the solutions to fix what was going on! Thank you Jennifer for your time and effort in helping me with my account! And thank you dollar bank for being my favorite bank!

Great place to do banking and loans. They are professional, caring and friendly. I have never had a bad experience there after years of banking with them.

DB is going to lose me over their overdraft policies. Lost $72 because Uber attempted 10x to charge for a ride because of an app issue. DB is like, sorry not my problem. I’ve stewed on this for 9 months. Got a great offer from a competitor. Time to say goodbye!

This is the worst bank ever. They need to hire new tellers. Spent a half hour in the line with one car in front of me. Late for work again🤷🏽‍♀️sad. This is all the time. …

Great experience. Most days you don't think about your bank, but something came and I need to reach out to the branch and ask for help. They were kind, helpful and nonjudgmental. They worked with me and made my stressful situation a pleasant experience.