Fidelity Bank, Kingston, PA

Do not bank here. They Maintenance feed my boyfriend till they completely overdrafted him and red flagged him so he couldn't go to another bank. Mind you he had money saved in that account cause he was under the impression it would build over time. He had no notice of the maintenace fees or the over draft till he showed up to figure out the bank had basically stolen his money in the middle of a pandemic by maintenance feeing him.Then they tried to give us this story of how the debt had to be paid off with a valid bank account or bank card when they prevented him from getting another account. So of coarse being the freaking queen I am I said fine can I pay? The representative asked where I bank and the second she found out it was a military bank she became polite again and stopped giving us a hassle when all of this was the banks fault anyways.

Do not bank here. had an account with them during the pandemic. and they maintained fee it in to the ground.and then overdrafted me to the max.and then red flaged me with no notice at all.i recommend a federal credit union instead this place is a bunch of sneak thieves.

Switched to Fidelity from PNC roughly 3 years ago. Awful, awful decision. Minimal ATMs in the area, fees for EVERYTHING, shotty mobile app experience that often crashes when making check deposits of transferring funds from accounts. Have to run to the bank during the work week? They close at 5 and have very few locations that are quickly accessible. Genuinely believed signing up for a local bank would lead to better customer service and a friendlier experience. These people offer no wiggle room whatsoever. If you are considering the switch, ask them to present to you a list of all fees that they charge. You will easily spend $100+ a year on absolute nonsense with this bank, even if you are responsible with your money. Want to modify your savings account to automatically transfer funds to your checking account so you don't overdraft? There's a fee for that. Want to manually transfer funds to ensure you don't overdraft? Better make sure it's done before 5 PM or you're getting a fee. If it's done at 5:01 PM, you missed the deadline. There is literally not one perk of signing up for this bank. More fees than any major bank, and no perks whatsoever like signing up for a credit union. Awful customer service and banking experience all around. I couldn't say it enough, do not waste your time or energy considering switching to Fidelity.

Always greeted with courtesy. Just wish they had more branches around the Wyoming Valley. Their mortgage department is fantastic too! Great, flexible terms for first-time homeowners, and their Mortgage Officer made the entire process painless for us!

I use to pay my loan online because it was free. But once the pandemic hit us. They started to charge a $5 fee to pay my loan online. Terrible place.

Very informed staff has tons of branches in both counties

Do not bank here. They Maintenance feed my boyfriend till they completely overdrafted him and red flagged him so he couldn't go to another bank. Mind you he had money saved in that account cause he was under the impression it would build over time. He had no notice of the maintenace fees or the over draft till he showed up to figure out the bank had basically stolen his money in the middle of a pandemic by maintenance feeing him.Then they tried to give us this story of how the debt had to be paid off with a valid bank account or bank card when they prevented him from getting another account. So of coarse being the freaking queen I am I said fine can I pay? The representative asked where I bank and the second she found out it was a military bank she became polite again and stopped giving us a hassle when all of this was the banks fault anyways.

Do not bank here. had an account with them during the pandemic. and they maintained fee it in to the ground.and then overdrafted me to the max.and then red flaged me with no notice at all.i recommend a federal credit union instead this place is a bunch of sneak thieves.