Truist, Hanover, PA

Worst banking experience I could possibly imagine. The standard they have for customer service is unbelievable low and if you deal with them expect to be charged fees that are a direct result of this companies complete incompetence in every respect.

I can not stand this bank. They hold checks for 10 days on a IRS check. The people make you wait all the time. Customer service sucks.

If I didn’t have to come here for my work deposits I would not EVER bank here!!! The drive through never has enough help. Since I come here several times a week I feel like I have enough experience to give a fair review. On average I wait over 10 minutes every time I use the drive up window. I worked as a bank teller for years and I feel this is unacceptable.

Have tried to reach them multiple times after they closed one of my savings accounts. Have not got the money back, and continue to get a run around.

I've been a very happy BB&T customer for more than a decade, and I've never had any issues until I moved to Hanover and started dealing with this branch. My fiancé and I have a new baby, so I often send him to the bank on my behalf to deposit money into my account for bills just for the sake of convenience. We have been doing it without trouble for the better part of a year now, and I always give him preprinted deposit slips with my name and account information on them (the ones the bank issues with your checks) to avoid any confusion. Today when he went to deposit money into my account, the clerk flatly refused him and said it was BB&T policy that ONLY the account holder could deposit cash into an account with ID. I went and actually read the policy, and it doesn't say anything like that at all; There is just a blanket provision that says they can refuse any deposit if they feel like it. We had to make a second trip to deposit the money through the ATM. The bank is 10 minutes from my house, but the whole process took us more than an hour. I think I will be switching banks soon. :(

This bank's customer service is now awful. The closed their Gettysburg location with no notice and I am unable to reach anyone by telephone to answer questions about my account. They mailed my Truist Visa card to the wrong address and it took more than 45 minutes on the phone with the corporate office to get a replacment. Simply terrible. I will take my banking somewhere else.

If I didn’t have to come here for my work deposits I would not EVER bank here!!! The drive through never has enough help. Since I come here several times a week I feel like I have enough experience to give a fair review. On average I wait over 10 minutes every time I use the drive up window. I worked as a bank teller for years and I feel this is unacceptable.

I've been a very happy BB&T customer for more than a decade, and I've never had any issues until I moved to Hanover and started dealing with this branch. My fiancé and I have a new baby, so I often send him to the bank on my behalf to deposit money into my account for bills just for the sake of convenience. We have been doing it without trouble for the better part of a year now, and I always give him preprinted deposit slips with my name and account information on them (the ones the bank issues with your checks) to avoid any confusion. Today when he went to deposit money into my account, the clerk flatly refused him and said it was BB&T policy that ONLY the account holder could deposit cash into an account with ID. I went and actually read the policy, and it doesn't say anything like that at all; There is just a blanket provision that says they can refuse any deposit if they feel like it. We had to make a second trip to deposit the money through the ATM. The bank is 10 minutes from my house, but the whole process took us more than an hour. I think I will be switching banks soon. :(