Galaxy Federal Credit Union, Franklin, PA

I had an issue with my bank account and the women there that run the counters and answer the phones are absolutely rude. They treated me as if I was in the wrong when indeed it was something on their end putting a hold on my account. I will definitely be switching banks.

Good bank other then they dont have any overdraft protection for Business account or Personal account to help anyone out. Will more then likely be searching for another Bank that has more benefits.

Had an account with them for a couple years, no problem there because it was just my overflow account but they send you junk mail for life insurance and then once you close your account they never get notified and still send you statements and those stupid offers. Oh and let’s not forget that every transaction slip you get has your full address on it along with your balance.. which doesn’t make much sense. Good luck getting a hold of someone if you call too, it rings a few times then prompts you to leave a message because they can’t keep tellers.

Someone unknown took all my money out of my account. When we tried to figure it out they said it was my mother. So when my mother went to figure it out they said they couldn’t speak to her about it because she wasn’t on the account. So let me sum that up: someone lying about being my mother took all my money (over drafted my account) but my actual real mom couldn’t talk to them about my account. I just closed with them. Lost all that money.

I don't have the best credit or even history for that matter and Galaxy didn't hesitate to help. They are the most customer friendly company I've had to do business with. I refer anyone I know that's trying to better their credit or to even get a loan to Galaxy. They'll always be my monitary institution of choice.

Most of the previous reviews are from a few years ago. I was recommended to this bank by a friend who say it was a great place. Unfortunately, I think they have went downhill in the last 5 years. The tellers are rude, never smile, the lady who manages the debit cards was absolutely ignorant to me. I don't recommend this bank! Oh and they kept flagging my card for fraud when I paid my car payment it was an absolute inconvenience!

Had an account with them for a couple years, no problem there because it was just my overflow account but they send you junk mail for life insurance and then once you close your account they never get notified and still send you statements and those stupid offers. Oh and let’s not forget that every transaction slip you get has your full address on it along with your balance.. which doesn’t make much sense. Good luck getting a hold of someone if you call too, it rings a few times then prompts you to leave a message because they can’t keep tellers.

I had an issue with my bank account and the women there that run the counters and answer the phones are absolutely rude. They treated me as if I was in the wrong when indeed it was something on their end putting a hold on my account. I will definitely be switching banks.