First National Bank, Franklin, PA

These people are crooks!! They will not refund a fraudulent charge that was put on your account! They simply send you a new card that absolutely does nothing to protect your account! I had a loan through them and they take multiple payments during a month period even if you are caught up or paid ahead. Their person that "takes care of things" Melissa is a huge joke! She will NOT take or return your phone calls and acts like she is to good or busy to take care of customer's needs! She needs fired and someone new put in! I will be moving my business account and banking needs else where i will not drop another penny in this the thieving bank! If i couls give 0 stars i would!

First National in Franklin, you had me make an appointment like it was so busy and professional, Melissa told your story! Very unprofessional and uncouth.

I have had multiple account breaches with First National Bank, despite being very careful with my information. After another fraudulent charge was spotted on my account, they asked me to cancel my card to protect my account. I checked my account every day, and the fraudulent charge was still pending. It seems to me like that would be the perfect time to take it off- before it goes through, and whatever jerk used my information gets something out of their stolen money. A week goes by, and the charge GOES THROUGH on my account. They had a WEEK to stop a charge that they noticed the SECOND it occured, and they couldn't manage to stop it, and refund me my money? I should not have to call once a day to direct them to do something that is very, very obvious. That is just bad service.

After 20 plus years of banking with this bank, I can not wait to remove all of my banking needs to another bank. This branch has horrible customer service and do not even try to get through the drive thru in a decent amount of time. I have not had any positive encounters with this branch in a long time...

This bank is a joke if you do not have a account with them . So if anyone gives you a check on them do not take it cause they will not cash it unless it is under $250 . SMH what bank does not cash checks

This bank is disgusting ... offers overdraft, but when utilized cancels ur debit card without notice, flags your account, and won't let you get another one. So they penalize you for something they offer. Not to mention they don't cash checks written from THEIR bank for non customers over $250... then there's the customer service... can't get a call back to save a life. Also used their Zelle option and was told the money would be in the account GAURANTEED next business day... guess what.... I'm still waiting more than 2 bus days later... but money was already taken out of my account ... they can't tell me where the money is or why it hasn't been received by the recipient ... HORRIBLE bank. They don't even deserve 1 star! Don't walk away from this bank .... RUN !!!!

These people are crooks!! They will not refund a fraudulent charge that was put on your account! They simply send you a new card that absolutely does nothing to protect your account! I had a loan through them and they take multiple payments during a month period even if you are caught up or paid ahead. Their person that "takes care of things" Melissa is a huge joke! She will NOT take or return your phone calls and acts like she is to good or busy to take care of customer's needs! She needs fired and someone new put in! I will be moving my business account and banking needs else where i will not drop another penny in this the thieving bank! If i couls give 0 stars i would!

I've been going to this bank for 15 years now.never had a problem until today 6 14 23. The teller was very rude didn't know what she was doing. When I said something to her all she did was laugh about it.