Helm Associates, Fairless Hills, PA

They are the WORST!!!! Never pick up the phone. They are the dumbest bill collectors ever. They turned my car off for $3.58 cents!!!! And said we can’t take anything less than 10 dollars. Say yourself a headache and an altercation. The phone goes to voicemail when you’re trying to call in a payment. They are trash.

Never answers the phone and when I put on weekly auto debits from my debit card. I still have to call because they don't take it out. Hire more people for Chris sake. I'm sure we have all more important things to do than call Helm 20 times a day until someone answers.

I've had a loan through Helm Associate since 2018 after I purchased an SUV at B&B Automotive when I was desperate for a car and not thinking clearly. It was an overpriced lemon that I brought back in less than 15 hours with a failing transmission among other things but that's a whole other review... The only good experience I've had since I made this purchase was having Isaac Folly as my account manager. I've had maybe 2-3 times in the last three years that something unexpected came up and I knew I was going to miss my payment. Isaac has always been willing to work with me to reschedule for the following week without any hesitation or problems. Unfortunately this last time I had a problem I got stuck with Lisa since Isaac was out of the office and didn't get my email. The day after I missed my payment she called while I was at work, left a voice mail and immediately disabled my engine. I called to explain my problem but got a very blunt NO. My only option was to beg my parents to wire me money since my bank account was negative or walk home. I'd give 5 stars for Isaac if I could but Lisa deserves none. Someone needs to give this woman a hug and some lessons on compassion and better customer service. I was almost considering trading in for a newer car with B&B but Lisa's attitude reminded me of why I need to get away from both B&B and Helm and never come back.

I been clients with them for 3 or 4 years they are the best always work with me give me the best payments I recommend them 100porcent

I swear this company is the worst! You would think they would want to build good healthy relationships with their clients !!! But nooo they won’t budge! They cut my car off for 7 dollars! 7 dollars!!! How petty ! They must be a poor company !! It’s such a shady deal to begin with. They tell you they can’t work with you if u haven’t been a customer for at least 6 months which is still a lie. I hate this company I wish I never have dealings with them! I’m telling you if you see their name on your loan DONT PROCEED!

DO NOT DO BUSINESS with these people. They’ll mess up your credit!! My car was paid off n they are still posting to my credit report that I’m behind payments. This has been going on for the past 9months. My credit score dropped 100 points bcz of this so called mistake!

They are the WORST!!!! Never pick up the phone. They are the dumbest bill collectors ever. They turned my car off for $3.58 cents!!!! And said we can’t take anything less than 10 dollars. Say yourself a headache and an altercation. The phone goes to voicemail when you’re trying to call in a payment. They are trash.