St Helens Wauna Credit Union, Saint Helens, OR

I too would give ZERO STARS if allowed. I took over a loan back in March of 2021. I’ve had nothing but issues with this credit union. Never received a bill/ statement til may and that was for my April payment. I had to call multiple times to get this straightened out. You would think they wanted their money and make it convenient for customers to pay. So I set up auto pay to just fix the situation. Then get a letter saying I’m 7 days late. So I make sure it was taken out of my bank. It was. The withdrawal went to a savings and not towards my vehicle. So I called again. Fixed that. Now I still have not received my plates and registration for this vehicle. What is going on? How can one bank mess up so many times. Called the 1800 number again and yes the person I spoke to is very nice and is looking into it to see where all went wrong. Never ever should have gotten to this point. Worst credit union. Beyond frustrated. Do not recommend.

Bank anywhere else. Nice people but you go inside you stand there like a jerk while people just talk to each other. ATM is always down, PIN had to be reset twice in a year for no reason, never happened at 3 other places I had banked longer. All locations lobbies are closed because of staff shortage (heck of a coincidence). Cannot take more than 500 out of ATM a day. No 24 hour customer service, but talk to a 2nd party before being connected to a rep. after 8 or 9 am. Do not understand why myself and others bank here other than to lazy to close account and walk across the street.

This is the best bank in town. The only problem is they have started using a separate company to field phone calls. This new company is impossible to work with and there down right rude. If it wasn't for this I would rate them 5 star.

Love waiting 20 minutes for the atm only to find out its a virtual teller which is what is taking everyone so long. This branch does not know how to use the atm/teller signs for the drivethru. Ive seen the teller light on with no teller service and vice versa. Don’t see what’s so hard about this, would probably save a lot of people a lot of time. Response to response: So when I drive up to the machine and look at the screen and it tells me the only option is to touch the screen for a virtual teller, that I actually could use it for an atm? I've been through this drive though so many times I know when the atm is operating and when it isn't. I am asking for some common decency for you to not leave your atm signs on if the atms are out of cash or broken or whatever it is this time that's wrong. If you want to help, get in contact with this branch and tell them to use the atm/teller signs for the drive through properly.

I too would give ZERO STARS if allowed. I took over a loan back in March of 2021. I’ve had nothing but issues with this credit union. Never received a bill/ statement til may and that was for my April payment. I had to call multiple times to get this straightened out. You would think they wanted their money and make it convenient for customers to pay. So I set up auto pay to just fix the situation. Then get a letter saying I’m 7 days late. So I make sure it was taken out of my bank. It was. The withdrawal went to a savings and not towards my vehicle. So I called again. Fixed that. Now I still have not received my plates and registration for this vehicle. What is going on? How can one bank mess up so many times. Called the 1800 number again and yes the person I spoke to is very nice and is looking into it to see where all went wrong. Never ever should have gotten to this point. Worst credit union. Beyond frustrated. Do not recommend.

Never any money in the ATMs because they “haven’t had time to put any in.” The building is “closed for the unforeseeable future for our safety”. It’s literally impossible to get any help at this location. It used to be a good bank. Not sure who’s running this mess now? New management needed!! *In response to your comment; If you mean by “open” that you have customers stand outside in the rain….🙄 The teller said, “I haven’t had a chance to restock the ATMs today”. That was at about 4pm 3 or 4 days before this reviews. This happened again the day I made this post. After waiting in line for 35 minutes my husband was asked to come and wait in the line outside the door. Which was another 25 minutes. Ridiculous! The ATM per the teller was out of $50s and $100s. The ATM should never be out of funds. This is an inconvenience to everyone! Customers come to the ATM for money! No, I will not be directing anyone to come and work for you. We will no longer use our account at the St. Helens Wauna (yes I’m sure of the location, I was in your parking lot waiting when I wrote the review). We will be banking with Bank of America and Inroads.

Love waiting 20 minutes for the atm only to find out its a virtual teller which is what is taking everyone so long. This branch does not know how to use the atm/teller signs for the drivethru. Ive seen the teller light on with no teller service and vice versa. Don’t see what’s so hard about this, would probably save a lot of people a lot of time. Response to response: So when I drive up to the machine and look at the screen and it tells me the only option is to touch the screen for a virtual teller, that I actually could use it for an atm? I've been through this drive though so many times I know when the atm is operating and when it isn't. I am asking for some common decency for you to not leave your atm signs on if the atms are out of cash or broken or whatever it is this time that's wrong. If you want to help, get in contact with this branch and tell them to use the atm/teller signs for the drive through properly.