Cascade Community Credit Union, Roseburg, OR

I always feel like I’m the most important customer in the bank, every time I need to do things in person.

I'm in the process of teaching my husband(of 48 yrs of marriage) how to pay the bills. Have mercy on me. It's reassuring to know I have a bank that takes care of it's people. You have helped me and my family since 1967. You helped me get my 1st car when I was in hi-school. I like having a bank that I can trust. Thank you for being there.

Cascade Community is the type of personal banker I remember my Dad having. They have the perfect harmony of tech tools to make banking convenient and personal relationships to understand my business & personal banking needs. I truly cannot give Cascade CU any higher recommendation.

Been with Cascade since 2013, and I have never had a single issue pertaining to my funds or customer service. When my card was scanned and attempted to be used out of state, they called me immediately to make sure the other big charges were mine (I was moving). Thank God I didn't have the allotted money on my card that this person tried to spend. My phone was also hijacked, so I ended up having to drive there. I was in tears thinking I was a victim of some kind of fraud! The woman from behind the counter came around and hugged me; she calmed me down and told me they had already done paperwork on my behalf and since no money was spent, I didn't have to file a report. I was so grateful. Also, Haley is AWESOME! So nice to deal with locals, especially those I went to school either! Thank you, Cascade. Highly reccommend.

I have been a member of Cascade Community Credit Union since 2017. I have always received courteous, friendly service since the day I opened my accounts. Using all the tools offered by CCCU to manage my accounts has made my banking effortless. Customer service is top notch and always patient with any questions or concerns I have had over the years. I highly recommend Cascade Community Credit Union if you are new to the area or a long time resident looking for a change. Thank you, Cascade!!!

Absolutely terrible and illegal banking practices here. They will overdraft you whether you have overdraft protection on or off. They won’t approve the purchase, just the overdraft fee. I’ve been charged so many fees from this credit union it’s horrendous. People told me credit unions are better than banks and this place proved that wrong.

I’ve had nothing but bad experiences with this Credit Union, they first told me they couldn’t give me an account but then relented and stated only under the terms that the account isn’t allowed to overdraft. So guess what? They process every single transaction and let it overdraft, then collect $35 in fees each time, even if the overdraft is 15 cents. Their overdraft protection does not work, and that’s only because they can collect off of it. On top of that they have locked my card numerous times for no good reason and I have to call them to get it working again only for them to tell me yet again “we don’t know why it’s happening.” I was always told Credit Unions were way better than big banks but this one is no different than any big bank I’ve ever been to. In fact, worse.

Cascade Community is the type of personal banker I remember my Dad having. They have the perfect harmony of tech tools to make banking convenient and personal relationships to understand my business & personal banking needs. I truly cannot give Cascade CU any higher recommendation.