Auto Acceptance, Portland, OR

If you want to be disrespected continuously, talked to as if you're a child, and degraded every phone call you make, this is definitely the place to do business with. Jenna is the most disrespectful, attitude filled person I've had to deal with. If you try to sell your car and get into a different one with a different lender, she will do everything in her power to try and void the deal and give you a repo. If you care about your credit, I highly suggest not doing business with these people. By far the shades practice e I have ever dealt with. They're not willing to change your due date, not willing to take partial payments, and not willing to communicate effectively with you either.

Bad company. And will rip you off. I have nothing on my credit report and yet they are garnishing my checks for no reason. No one is ever able to stay on the line or get in contact.

This business has the shadiest business practices. If you care at all about your credit, don’t do business with this company. Elizabeth Castro is my account manager at Auto Acceptance and she consistently calls me and speaks to me poorly each month in her tone, the way she conducts business and her extremely aggressive attitude. She calls me every month, yes every month, to collect my payment when I’ve asked her REPEATEDLY to put my loan on auto pay. I’ve asked in writing, over the phone and I’ve even asked another account manager to help me with my request. Yet yesterday I received a call from her again and I’m DONE with this company. I’m not going to pay each month to have these people negatively reporting in my credit FOR NO REASON. I honestly believe this account manager is just a miserable person because it’s unbelievable that something like this is happening. This is their customer service? No thanks, I’ll take my business elsewhere. I’d like to say it’s been a good 4 years but it’s been the most miserable account I’ve ever held. If I could give them a negative rating, that would be more fitting. I’m gonna go trade this car in and move on with my life.

I spoke to someone named Jen. I politely called and said I'll be a little late on my bill. She made it seem like it was horrible that I was going to be a week late. Normally I everyone I speak too there are friendly and not passive aggressive like Jen was. So perhaps she was just having a bad day, but there's not excuses to treating your customers like that.

Honestly wish I could give this a zero star rating. Literally never do business with these people! Amber Shivvers is Rude and continuously lied to us over the phone and through email. Yes we were late on a payment because my husband had a job transfer so that is our fault but Amber set up a payment arrangement for us as she said she understands situations come up, (this so happened to be that my husband was transferring jobs and had to wait a 2 week period before getting his first paycheck). THE DAY we went to pay our bill which was the same day Amber set the arrangement for, all of a sudden our car was repossessed and there wasn’t a thing we could do . I called and emailed amber and never heard a word from her again. We got a letter in the mail A YEAR later, claiming we owe $8000 to them. Saying we either pay $200 a month or they will take us to small claims court and garnish us 25% out of each pay check. We tried to talk with Charmaine and she continued to be rude and say the same things over and over again! I then asked to be email a copy of the agreement we came upon and I wanted EVERY SINGLE RECEIPT I made towards the vehicle since we had already been screwed over by Amber and she says “sorry I can’t do that” Do yourself a favor and NEVER even consider this company. There is a reason they only have 2.3 stars out of 5.

They took me for $1100 for my machine service program. Which I find out that I can’t use because I live in apartment complex. I have tried to reach out to them but they will not talk to me So I live in Washington State so I have just sent a letter to the district attorney office on this matter. I have also sent them information showing the rules that parking lot like target Walmart and winco and apartments complexes do no allow car work of any kind in there parking lots. Just be aware. Still have not heard from them on refunding my money. They have taken me and my husband whom are senior citizens. They took us for a ride. They used us to gain money for them self.

Terrible. I had 2 separate Hyundai vehicles stolen in a span of 6 months. My 2nd stolen vehicle sat at the Hyundai dealership service shop for close to 4 months waiting for the parts. The entire time I was out of a vehicle. Auto Acceptance couldn't seem to understand why I'd possibly be struggling and talked to me like I was trash. Didn't seem to care one bit. They waited until my vehicle was fixed and picked it up to repo it from the service department all the while the service dept didn't even let me know it was finished 4 months later. They did it all behind my back and treated me like complete trash that I couldn't afford having 2 vehicles stolen in a 6 month span.

Was 21-23 days late on my payment my fiance and I ha e been told pay by this day or you have to drop the car off were we want you to. This year is a struggle as I have taken multiple loans out to pay the car payment the last time I called I was told do what you have to do I hope this place get ruined with bad rep they don't help have compassion for anyone as I am struggling and working 3 jobs and killing my health as if they care... just another money hungry place who's doesn't care. Do not go through them if you want to be degraded some of the staff....