First Community Credit Union, Newberg, OR

I called at 1pm to let the bank know I would be in at 5pm to open new accounts. The branch was empty of customers when I arrived, one teller and four bankers were working. None of them said hello or offered to help for almost 10 minutes. A woman named Corie Parlette asked if i was there to open accounts after talking to another banker for about 5 minutes without acknowledging my presence. Not only did I tell her I was leaving another banking institution and needed to change all my auto payments, I asked about online banking and how to get that set up and she just said download the app and I could set those up today. I proceeded to give her my cashier check and again said I needed to pay bills over the weekend and she said I could do that through the app. She didn’t go over any of my paperwork, didn’t give me a receipt for my deposit and didn’t offer to help me with the app or online banking. I drove 3 minutes away to my house and tried to find my banking information in the papers she clipped together and no accounts of mine were listed. I actually was given an approval for another customers mortgage line of credit with all their information. I called her office and left her a voicemail stating that she didn’t give me my account numbers. Thankfully I got a direct deposit form with my checking account and by this time it was 6:05pm on Friday so I called the customer service number the next morning to get my online banking set up. I logged in and found out my cashiers check had a 10 day hold on it, I have a -$1.00 balance in my new checking account and I would not be able to access any of my money for my bills. When I asked the phone representative about the hold she confirmed that cashiers checks are never deposited with holds, as they are as good as cash and I would have to wait until Tuesday to get the hold removed since the image of the cashier check wasn’t in the system for her to remove the hold over the phone. Now I have no money, another customer’s mortgage line information and no way to clear this up for 4 days. Corie Parlette is the Senior Financial Service Representative and didn’t inform me of the hold after I repeatedly mentioned my need to pay bills, didn’t offer assistance getting my online banking set up, didn’t give me my paperwork, and handed me financial information for someone else’s account. Never bank here.

Top notch Credit Union in Newberg. Friendly, professional staff.

It's a nice friendly credit union nice peeps so if u visit enjoy.

We had a very positive and painless experience with Patrice Killingsworth at First Community Credit Union in Newberg. Patrice was very responsive and helpful throughout our auto loan application process. The entire process from start to finish was as simple as possible. I highly recommend!

After some thought I decided to give you guys 2 stars instead of 1. Long story short I bought a vehicle from a friend of mine that banks with you guys and you refused to accept the check from my bank (navy federal) because it had both of out names on it and you wanted me to be present for that deposit but It's impossible for me to be present because im active duty military and stationed a few states away. After talking with your customer support line as well as talking with my bank it was agreed that the check could be accepted. However the manager here still flat out refused to accept check. Then AFTER he had mailed the check back to me and I exchanged it for a cashiers check (with just his name on it) you called us and said you would accept it. All of the 2 day shipping back and forth ended up costing $59 and the exchange took weeks longer than it should have. That being said I won't give you one star because most of this was due to you guys being cautious about accepting checks which isn't necessarily a bad thing, also my friend has been banking with you for years and hasn't had any issues with you guys HOWEVER this caused us a bunch of headache and was completely unnecessary.

First rate service, friendly and ready to help. Secured two mortgages here. They talked my kids through their first car loans and are always happy to discuss options and educate.

I have been with First Community Credit Union for over 10 + years now , at 3 different locations in Oregon and everyone of the Branches are Fantastic!

I called at 1pm to let the bank know I would be in at 5pm to open new accounts. The branch was empty of customers when I arrived, one teller and four bankers were working. None of them said hello or offered to help for almost 10 minutes. A woman named Corie Parlette asked if i was there to open accounts after talking to another banker for about 5 minutes without acknowledging my presence. Not only did I tell her I was leaving another banking institution and needed to change all my auto payments, I asked about online banking and how to get that set up and she just said download the app and I could set those up today. I proceeded to give her my cashier check and again said I needed to pay bills over the weekend and she said I could do that through the app. She didn’t go over any of my paperwork, didn’t give me a receipt for my deposit and didn’t offer to help me with the app or online banking. I drove 3 minutes away to my house and tried to find my banking information in the papers she clipped together and no accounts of mine were listed. I actually was given an approval for another customers mortgage line of credit with all their information. I called her office and left her a voicemail stating that she didn’t give me my account numbers. Thankfully I got a direct deposit form with my checking account and by this time it was 6:05pm on Friday so I called the customer service number the next morning to get my online banking set up. I logged in and found out my cashiers check had a 10 day hold on it, I have a -$1.00 balance in my new checking account and I would not be able to access any of my money for my bills. When I asked the phone representative about the hold she confirmed that cashiers checks are never deposited with holds, as they are as good as cash and I would have to wait until Tuesday to get the hold removed since the image of the cashier check wasn’t in the system for her to remove the hold over the phone. Now I have no money, another customer’s mortgage line information and no way to clear this up for 4 days. Corie Parlette is the Senior Financial Service Representative and didn’t inform me of the hold after I repeatedly mentioned my need to pay bills, didn’t offer assistance getting my online banking set up, didn’t give me my paperwork, and handed me financial information for someone else’s account. Never bank here.