KeyBank, Lebanon, OR

Had a cpl grand in this savings. This was 10 yrs ago. For know reason the just up and canceled my accounts. Got a check in the mail for said account amount. I argued with them for months as to why. Never got a straight answer. Jokes on them though I have 180k saved at wells....and another 60k in another. But.... I learned a lot from this. 1: Credit unions are better 2: have multiple accounts.

This will be the fifth month I’ve had this bank. Out of five months, four of those months I had anywhere from $20-$110 come missing out of my account with no explanation. Called customer service and finally after being transferred five different times I gave up and hung up the phone after being on hold for 20 minutes. If you’re new to town and looking for a bank I highly suggest looking elsewhere.

Horrible experience with the branch manager Jennifer, screamed and yelled on the phone then hung up on me and couldn’t help me with anything. Someone from the 1-800 number had to help me before she did.

I've been banking with KeyBank for 6 years now and they have always been courteous and helpful. I would recommend them to others.

Pretty great bank! Very friendly and family like environment.

Real nice folks, until you have an issue. Then it's call 800 number, and someone in a cubicle tells you the computer makes the decisions, and can't be changed. What? Isn't that how Terminator 3 went? LoL Skynet starts at JP Morgan Headquarters!. So basically, they are a local ATM, that is useless while waiting for hold to release funds 8 days after deposit already has cleared the other bank. I have seen worse, but a hold is stressful, especial if you need those funds. I think this is due to banks short on cash, and slowing it down to keep up, but didn't think Chase was short, as they are considered the most sturdiest. Could be coincidence.

Had a cpl grand in this savings. This was 10 yrs ago. For know reason the just up and canceled my accounts. Got a check in the mail for said account amount. I argued with them for months as to why. Never got a straight answer. Jokes on them though I have 180k saved at wells....and another 60k in another. But.... I learned a lot from this. 1: Credit unions are better 2: have multiple accounts.

I have an account with Chase Bank. In general, I'm fine with the service and banking experience. My wife is disabled. She never leaves the house except for the occasional doctor appointment. She requires the use of oxygen equipment and a wheelchair. It is a lot of work for her to leave home. As a result, she is not on my bank account. Chase has a policy that she needs to go into the bank in person in order to add her onto my existing account. Meanwhile, Chase advertises people can open new accounts online without stepping foot inside the bank. I've asked repeatedly for explanations to support why we can open a new account without going in, but adding my wife to my existing account requires her physical appearance. No one has been able to provide an answer that makes sense. Finally, I was promised that the manager of our local branch would call to discuss this matter. To no one's surprise, I never received a call. So, I'm now opening a new joint account online with another bank for my wife and I. Once my direct deposits have cleared, I'll be closing my accounts with Chase Bank for good.