This bank has gone down hill significantly in their customer service since a recent merger. They have deleted an account without telling me, transferring $1000s to a debit account. Accounts will randomly quit showing up on my phone and I need to call (with a 20 minute wait) and ask someone to "refresh" the account so I can get to my own money. It's become about some illusion of corporate efficiency rather than the customer. I'm done and going to look for a local credit union.
dumo2043
1 year ago
I have been using them since they were colonial bank since about 1990 and they have always been great they are a little slower these days but that's because of the virus, I also forgot to mention that I mainly deal with the one on F street in grants pass, Oregon
Renee
1 year ago
The worst bank in southern Oregon! If you are moving to Oregon and you are looking for a bank do NOT trust Umpqua with your hard-earned money!
Roger Moore
1 year ago
They charge a $8 fee to cash your check if you don't have an account.
shaun annis
1 year ago
I stopped at one of the other Umpqua banks in town and ask the one lady why they closed and slack of customers so the one on Midland is officially closed
Dale Gleason
4 months ago
This bank has gone down hill significantly in their customer service since a recent merger. They have deleted an account without telling me, transferring $1000s to a debit account. Accounts will randomly quit showing up on my phone and I need to call (with a 20 minute wait) and ask someone to "refresh" the account so I can get to my own money. It's become about some illusion of corporate efficiency rather than the customer. I'm done and going to look for a local credit union.
dumo2043
4 months ago
I have been using them since they were colonial bank since about 1990 and they have always been great they are a little slower these days but that's because of the virus, I also forgot to mention that I mainly deal with the one on F street in grants pass, Oregon
Renee
4 months ago
The worst bank in southern Oregon! If you are moving to Oregon and you are looking for a bank do NOT trust Umpqua with your hard-earned money!
Dale Gleason
1 year ago
dumo2043
1 year ago
Renee
1 year ago
Roger Moore
1 year ago
shaun annis
1 year ago
Dale Gleason
4 months ago
dumo2043
4 months ago
Renee
4 months ago