Central Willamette Credit Union, Corvallis, OR

Time and time again they have been helpful with me. I've rarely had troubles, but when I did, the staff has always been apologetic and always takes steps to make things right. They have been understanding of my situation as well. -Good for online banking -Good for international transfers -Nice People -Good online support -No problem when traveling (just let them know first!)

Awesome customer service but because they are lacking workers, you have to be on hold for like a half an hour. Central Willamette Credit Union really needs to lessen the burden on these couple people who are in the office by giving them more employees! But still, I was presented with an awesome attitude even when I didn't have one to give her. I'm grateful my mood changed in the end as I absorbed her good attitude.

This bank is awesome. The fact that it's so small is one of it's biggest selling points. I have always been happy with their quality customer service and I went here after having a terrible experience with Oregon State credit union. They are so much more kind, helpful, and professional.

I've been a member for over 20 years. Most of the time they were ok but over the last year my experience has been horrific. I messaged them many times that I needed stuff that wasn't mine stopped. I tried to stop payment going to known sources and nothing thigs just continued to come out as if they fell upon Def ears. I had several transactions that were pulled in duplicate at no fault of my own and online streaming service pulling out of my account on 3 different dates of the month causing multiple overdraft fees to accrue. The streaming service reversed the amounts they over charged me and the duplicate charges were reversed but as for the overdraft fees they weren't willing to reverse. Any but like 3 or 4. I was charged over 27 over draft fees in 1 month period and over a 3-4. Month time span was charged over 1,300.00 in fees. It was like s snowball effect. I reached out to the bank sat down and discussed at least getting the fees acociated with the reversals refunded. I explained to them I had been injured and had surgery and my workers comp claim closed and my short term was denied my husband had lost his job and that ment not much if any money was coming in. But i got little to no compassion for my current situation. Also that in my entire history with them I had at most 4 - 5 max fees ever attached to my account they did not care.. I found a app that said it could help so I tried it. They were able to get a few more refunded but not even close to half were ever refunded back. I stopped overdraft protection in hopes it would stop the fees. I asked if they charged NFA fees I was told no but they lied. They started charging me those fees instead which was the same amount. I find that this bank isn't helpful and dosent care about the account holders good or bad account history they are totally in it for the money. not sure how to claim to be a community union bank. Communities work together and help in times of need not push you down more. After doing some research I found out there is no limit on how many refunds a bank can do they make a choice to put there pocket books first over the account holders. This saddens me. I did love this bank. the people that are at the window very nice. current bank practices suck. Unlike at OSU almost every overdraft fee I was given was reversed and I have been with them less than 2 years.

Been a customer here for years. Most of the employees here are nice. But they will nickel and dime you out of everything (more so then big banks.) Trying to get a little information you need costs you money. They also ask if you want to set up a password on your account for doing stuff in the office but they hardly ever ask for it. That brings up an alarm.

Of all the financial institutions that I've done business with over the years, this is the best. Always quick and helpful if/when any issues arise. Very friendly, knowledgeable and professional staff.

Came in to apply for a car loan and Diana B helped me all the way she made the step easy and hassle free as they could. Really I joyed the experience and I will be coming back

Awesome customer service but because they are lacking workers, you have to be on hold for like a half an hour. Central Willamette Credit Union really needs to lessen the burden on these couple people who are in the office by giving them more employees! But still, I was presented with an awesome attitude even when I didn't have one to give her. I'm grateful my mood changed in the end as I absorbed her good attitude.