Rogue Credit Union, Brookings, OR

Convenient location right off Chetco Ave, in town. No drive up teller, you have to go in if you have a question or need any assistance. Nice and spacious inside, however the line and wait time can be long. Service is neutral, not too friendly but not too bad either. Opening accounts can be long and complicated, especially if you have a Trust. For a small, community credit union my expectations were a bit higher then what I have experienced. I would give them 3 and a 1/2 star.

This branch deserves negative stars. They don't care if your account is fraudulently used. The purposely wait until after their defined deadlines to deny any fraud investigation or reimbursement for fraudulent charges coming from the account. They do not care about their customers or protecting their money. Even if Adult Protective Service was involved and filed charges against the individuals for financial elder abuse. They only care about profit. FDIC and NCSUIF are in place for a reason. Anyone in the local area should get their hard earned money out of this facility!

Ever since Rogue took over Chetco Credit Union, I've witnessed a steady growth with Rogues professional banking services. This is likely a reflection of their management team. I really like their drive-up ATMs, between their online services and ATMs, there's little need to enter the bank. Being in the middle of a Pandemic, this is a healthy approach and reassuring that business is running as usual.

Definitely need more staff. There was one teller and one banker with a line. This branch is located in a bad spot. But over all delightful people to deal with.

After a huge ordeal and banks mistakes our issue was dealt with satisfactory. Took a lot longer and caused an enormous amount of stress but they did fix the issue.

I’ve been in line for 28 minutes and the teller Natalie just went to lunch with 11 customers waiting in line. If I could I would take a picture of customers in line. But I don’t think they would appreciate it. Mind blowing. This bank has slow and rude teller. If you can avoid this bank I highly recommend find a different bank.

Rogue's decision to eliminate the Harbor Branch has decreased the convenience for customers & increased the wait time at the Brookings Branch, where there's almost always a long line.

I was advised incorrectly. When your spouse passes, DO NOT CLOSE YOUR ACCOUT with their name on it for at least 6mths to 1 year. That way if something comes in with their name on it, you can't cash it, but you can deposit it, and then draw out some cash later.