VacationLand Federal Credit Union, Sandusky, OH

Everything up to vacations has been great. I am currently on a cruise out of the country and I have my credit card locked out, even with weeks of a notice/itinerary. Please explain how this happens? What I am supposed to do when everything on a cruise takes a credit card considering it is linked to your room and this is the only way to purchase drinks. Yes I can get water, but I am on vacation. Second day now because there is zero way of contacting anyone over the weekend. Hopefully I can get a solution to this matter soon and at the very least have someone contact me. Thank you for taking care of this so fast. Very much appreciated.

Might be good for stuff besides loans, but they are the worst when it comes to loans. They're slow, aggravating, and have some of the stupidest policies ever. I'll never have anything to do with them again. Good luck on loans through them, you'd be better off anywhere else though. Would rate 0 stars if possible

It shows on their website that they are a shared branch. We went to cash 50 dollar paycheck and then said they are not a shared branch with our Credit Union???? My membership card show's the CO,OP shared branch logo right on it! We wont ever go there again

If you have a loan through this bank, you better make sure not to move away from this bank. They make it nearly impossible to pay the loan, change your address. Etc. Everytime I call everyone is just rude and offer no help.

Terrible place for loans they are very unforgiving. The moment you get behind even by a day or a week is the moment the lady in collections starts nagging you and your family. Stay away she is not a friendly person and she gives you the wrong amounts due. I literally asked for how much i owed and got the exact amount gathered up. When i went to pay it was a totally different amount and she sayed oops i added it up wrong. Thumbs down across the board

UPDATED: super impressive response from the branch manager. He called and we chatted things out. If I see improvements that we talked about I will be keeping my account and I will update the review even further. Awful banking experience since day 1. Both my business account and my personal are here and I could write a laundry list of issues. I’ve had my debit card locked more times than I can count. Terrible customer service and just janky app and online account. We will be moving our account to a new bank after the holidays

Got caught being understaffed while tellers were on lunch break. Should probably reevaluate break procedures.

Everything up to vacations has been great. I am currently on a cruise out of the country and I have my credit card locked out, even with weeks of a notice/itinerary. Please explain how this happens? What I am supposed to do when everything on a cruise takes a credit card considering it is linked to your room and this is the only way to purchase drinks. Yes I can get water, but I am on vacation. Second day now because there is zero way of contacting anyone over the weekend. Hopefully I can get a solution to this matter soon and at the very least have someone contact me. Thank you for taking care of this so fast. Very much appreciated.