Dollar Bank, Rocky River, OH

The staff here are rude. I called trying to get help with an issue with my bank account and the woman that I spoke to on the phone took my information and said "I hope the manager calls you" and of course a full business day has passed with no call. Highly unprofessional. I was already considering changing my banking institution and after 12 years this is the nail in that coffin.

This location delivers the most customer-centric experience I have ever encountered in banking. I am always greeted with a smile and kind “Hello, Bill, how are you today?” We, as a local remodeling company, know the importance of A+ Customer service, and greatly appreciate when it is delivered to us!

Tammy is awesome! I love going to the Rocky River Branch! She is always friendly and goes above and beyond to help us with our financial needs! Thank you Tammy!!

The employees are so friendly. They always help me out. I truly feel like a valued client/customer.

Manager in this location isn't good at all.

The staff here are rude. I called trying to get help with an issue with my bank account and the woman that I spoke to on the phone took my information and said "I hope the manager calls you" and of course a full business day has passed with no call. Highly unprofessional. I was already considering changing my banking institution and after 12 years this is the nail in that coffin.

This location delivers the most customer-centric experience I have ever encountered in banking. I am always greeted with a smile and kind “Hello, Bill, how are you today?” We, as a local remodeling company, know the importance of A+ Customer service, and greatly appreciate when it is delivered to us!

I have never had a positive experience at this bank. I literally dread having to walk into this place. I can’t wait to refinance and get away from them.