Auto Loan Inc, Kent, OH

If I could leave 0 stars I would. They were there when I needed help financing a car which was great… but they are extremely rude. Like… I want to refinance my car with someone else that’s how bad they treat customers

Make sure you deal with a legitimate company. I filed a chapter 11 bankruptcy after finding out I owed serious back taxes they still tried to fight me. Now all they do is harass you with relief from auto stay letters when your late. DONT EVER finance from them. If any bank is local don’t even do it. The worst place ever. Rita is owed more money and they don’t even bother me smh.

Payment less than 30 days late, many harassing phone calls and threat of Repo even though I informed them payment was going to be made in less than a week payment planned to be made in four days.

I have had two loans through this company. They specialize in providing loans to people who have credit challenges. If you take a loan from them be advised that you should do so with the intention to establish/fix your credit by making ALL payments on time, not a single day after the due date. I have never had a problem with them and am grateful they were able to help me given the situation I was in when I borrowed from them. My only complaint is that they charge for online and phone payments. Again, they deal with people who have credit challenges and they don’t play. As long as you meet the terms of your loan, a contract which you signed, you won’t have a problem.

I have honestly never been treated with such wonderful customer service and respect. When no one else would finance me, (I had no credit, not bad credit which is actually way worse) Auto Loan came through. This is actually the second time I've financed a car through this lender and have had no problems whatsoever. They offer everything they promise and even allowed me to pay off (my first) car early, with no penalties. I highly recommend this lender!

Wish I had read reviews before I purchased my vehicle through them. I had no idea to whom my loan was with and I have to agree with all of the 1 star rate reviews. I'm in the hospital and they are awful that I am late. My payments was due Friday so, I was hospitalized on Sunday, still in and they're going to repo me for 7 days late on current pay. RIDE is plus curiosity for them.

The lady who answers the phone is so rude she’s not nice at all, she needs to take some customer service classes! I’ve had my vehicle 3 years and I’ve been late 3 times, but I’ve always paid. She told me I better make my payment or return the vehicle or they will come get it. This is my third strike! Lmao what are we 5.. I can’t wait to get out of this loan! She’s so rude! I’m a business owner and I’ve never ever talked to any of my clients like this!

I would give lower if I could. Just had someone go out to my mother's house over making a half payment and arranging to pay it today. They were looking to repo the car today. If you are even one day late, expect to be harassed like no other. It is worse than any collection agency. They will call your employer and bombard them, they will go to your mother's house and tell her they want to repo your 26,000$ car over being 120$ late even if you told them you will pay it the following week. I am refinancing and would recommend anyone to stay away from this place