Fidelity Federal, Delaware, OH

Staff is fantastic. Technology is terrible. Needs to get with the times. Cannot get into website to view account after 1am (I work overnights, so this is when I would want to get into my account. Please realize that not everyone works a traditional 9-5 job) on several occasions, typically when I really really needed the ability to do so. I haven't been able to sign up for account alerts, leading me to believe that such things aren't an option here. Also the website has recently been updated, which has been a moderate improvement but it is still not ideal. Please update your technical interfaces, as they are not up to par with several other institutions I have used.

I've had an account here since I was born. e Even through I've used other financial institutions at times, Fidelity's service and friendly staff has kept me a customer since 88.

A great bank with friendly and knowledgable staff. Always helpful!

They did an update and LOST ZELLE. I need ZELLE to do business! Not happy at all. Great people,.. like everyone there, but then losing ZELLE, not good! :(

A great company! How can I tell? They allow parking in their lot during hours the bank is closed! This is a sign of a business with good management decisions and a community partner.

Staff is fantastic. Technology is terrible. Needs to get with the times. Cannot get into website to view account after 1am (I work overnights, so this is when I would want to get into my account. Please realize that not everyone works a traditional 9-5 job) on several occasions, typically when I really really needed the ability to do so. I haven't been able to sign up for account alerts, leading me to believe that such things aren't an option here. Also the website has recently been updated, which has been a moderate improvement but it is still not ideal. Please update your technical interfaces, as they are not up to par with several other institutions I have used.