ACE Cash Express, Cleveland, OH

Terrible company. Tried to cash 4 $1000 money orders. I realized that's probably more than they are used to so I called ahead to make sure it wouldn't be a problem. Of course, when I get there, different story. They had to call a supervisor which I could overhear go directly to voicemail and then I guess they expected me to sit around and twiddle my thumbs before their incompetent manager called back. I didn't have the time so I went to a different location. Same result except they told me it had already been denied by them at the other location so they couldn't prove it either. I actually called customer service and when I gave them my social security number, they couldn't even find any information. Surprise, surprise- more incompetence! Oh well, at the end of the day I deposited them into my company account and avoided $160 worth of fees but, seriously, why exist if you can't help people. Every staff member was unfriendly and acted as if I was doing something wrong. Good luck to a terrible company within a dying industry. Your future is bright!

Paid a loan at an ace but payment doesn't reflect in the system because you can't make a payment in store in Ohio. Still haven't been refunded. Pain and suffering?

Great company. Great reputation. Highly recommend.

Didn't go here but maps keeps asking

Terrible company. Tried to cash 4 $1000 money orders. I realized that's probably more than they are used to so I called ahead to make sure it wouldn't be a problem. Of course, when I get there, different story. They had to call a supervisor which I could overhear go directly to voicemail and then I guess they expected me to sit around and twiddle my thumbs before their incompetent manager called back. I didn't have the time so I went to a different location. Same result except they told me it had already been denied by them at the other location so they couldn't prove it either. I actually called customer service and when I gave them my social security number, they couldn't even find any information. Surprise, surprise- more incompetence! Oh well, at the end of the day I deposited them into my company account and avoided $160 worth of fees but, seriously, why exist if you can't help people. Every staff member was unfriendly and acted as if I was doing something wrong. Good luck to a terrible company within a dying industry. Your future is bright!

Paid a loan at an ace but payment doesn't reflect in the system because you can't make a payment in store in Ohio. Still haven't been refunded. Pain and suffering?

Great company. Great reputation. Highly recommend.