Huntington Bank, Ashtabula, OH

Never a manager on site to help with issues. Rude woman on the phone will hang up on you if she had enough of "helping" even if she didn't help at all. The atms never work. The newest atm ate my $300 and kept my card at 1am. There is no help at that time of day so I was forced to block my bank card and drive away. To get any actual help I had to call conneaut branch. This branch needs some serious help. Edit: every week for 3 consecutive weeks there has been an issue when I try to use the atms. I thought atms were supposed to be convenient. Absolutely nothing convenient about a bank that never has an atm working, especially when there are two in the same lot.

Fast and friendly service.

ATM is always broke. Standing inside is normally a half hour wait for service.

Been there 2 times. Both times they weren't able to do the simplest tasks. They don't know what they're doing. Don't know why they're getting paid as much as they do just to sit behind the counter and say they have no idea what they're doing. Really ridiculous

I tried opening an account for my 15 year old so she can learn the importance of saving her money. The greeter said I need an appointment, even though it wasn’t busy in there at all on a Thursday afternoon. So, I tried to be understanding and take care of my own banking and when I tried to cash my daughters savings bond, they said they couldn’t do it because my daughter doesn’t have an account! What a joke. In these trying times, I don’t understand why some people have to make things so difficult!

Never a manager on site to help with issues. Rude woman on the phone will hang up on you if she had enough of "helping" even if she didn't help at all. The atms never work. The newest atm ate my $300 and kept my card at 1am. There is no help at that time of day so I was forced to block my bank card and drive away. To get any actual help I had to call conneaut branch. This branch needs some serious help. Edit: every week for 3 consecutive weeks there has been an issue when I try to use the atms. I thought atms were supposed to be convenient. Absolutely nothing convenient about a bank that never has an atm working, especially when there are two in the same lot.

No wonder they have a 2.9 rate! For a bank! Wow. Never enough tellers, several people in line. ATMs always packed. Both of them. And they closed Ashtabula Harbor branch, took away ATM, three miles. Go into lobby, need an appointment to talk to someone, girl says “they are busy”! Two people waiting to see someone! Crazy for a service institution.

Writing this as I’m still waiting 30 min past my appointment time, obviously have no respect for other peoples time