Northwest Bank, Amherst, OH

The branch located on Cleveland St. has some of the rudest tellers that I've ever met. It's almost borderline racist. They are so uncooperative at this branch. I don't have any issues at the 2 Lorain branches. People there are pleasant and cordial but this Amherst branch is something else all together.

This rating is for drive thru service. Probably the poorest , slowest drive thru ive ever used. 2 tellers , that i could see 1 processing, 1 drinking coffee, but 4 lanes open. Lol. Was rudely ignored as well as other customer in lane next to me for multiple mins and eventually had to call inside branch too see if i could get some help.

Service has gone down hill since the were bought out. Have been charged random service fees since then. Every time I take care of one another pops up. Not a local bank amymore and it's hard for them to hide it

Loose financial regulation+ Taxpayer bailouts = bank consolidation. Tellers make minimum wage, they don't care.

Awkward parking.

Went in to open a new account, a and was turned away. You have to make a appointment to open a account now. I'm very seriously take my money eles where. Which means I will be closing the other 4 accounts I have with you as well!

I completed 2 transactions with 2 different tellers inside the bank with some concern. The first teller needed a machine to count out a $500 cash withdrawal. A second teller started a different transaction then asked another employee if she could finish our transaction. The second teller seemed very rushed. My husband has convinced me to keep our business at northwest but I will use the Vermilion branch from now on.

The branch located on Cleveland St. has some of the rudest tellers that I've ever met. It's almost borderline racist. They are so uncooperative at this branch. I don't have any issues at the 2 Lorain branches. People there are pleasant and cordial but this Amherst branch is something else all together.