Fifth Third Bank & ATM, Amherst, OH

I have 5 accounts with Fifth Third and I called this branch to ask if they could notarize a document for me. They said yes. My husband and I both took a half day from work just to do this. When we arrived the employee asked what kind of document and I stated it was a document from our mortgage company. She refused to notarize it stating the manager is "weird about mortgage notarizations." I asked why and was given no explanation. She then asked if we could refinance with them and I said not right now so she stopped the conversation. As a sales manager I can easily spot when another sales person refuses to do a customer service action because they aren't making a sale off of me that visit. I have 5 accounts with them but because my mortgage loan isn't through them they wouldn't even notarize a document for me. That's bad business and no way to treat a client of 20yrs. I have had no issue getting documents notarized at other Fifth Third branches. Do better.

Very slow. Had a woman holding up the entire line for about 15 minutes because she was asking questions on the drive thru about something she should've gone inside for. Will be going to either Lorain or Vermilion here on out.

Been banking here for years, the staff are always friendly and make sure my needs are met. If you are going to work with a banker, ask for Mary Rudolph. She's very kind and professional.

I've been using this bank for years now. Always been treated with kindness and professionalism. I recently got married, and stopped in to get a replacement card with my new last name. When I received it in the mail, it still had my maiden name on the card, which I was not too happy about. I went in and one of the sales members corrected the issue immediately. I was very satisfied with the outcome. I highly recommend this bank.

Amanda Fort was a true professional when I came in to open an account today. She had answers to all my detailed questions. A true pleasure to work with! Fifth Third, you have a keeper there!

I have 5 accounts with Fifth Third and I called this branch to ask if they could notarize a document for me. They said yes. My husband and I both took a half day from work just to do this. When we arrived the employee asked what kind of document and I stated it was a document from our mortgage company. She refused to notarize it stating the manager is "weird about mortgage notarizations." I asked why and was given no explanation. She then asked if we could refinance with them and I said not right now so she stopped the conversation. As a sales manager I can easily spot when another sales person refuses to do a customer service action because they aren't making a sale off of me that visit. I have 5 accounts with them but because my mortgage loan isn't through them they wouldn't even notarize a document for me. That's bad business and no way to treat a client of 20yrs. I have had no issue getting documents notarized at other Fifth Third branches. Do better.

I've been using this bank for years now. Always been treated with kindness and professionalism. I recently got married, and stopped in to get a replacement card with my new last name. When I received it in the mail, it still had my maiden name on the card, which I was not too happy about. I went in and one of the sales members corrected the issue immediately. I was very satisfied with the outcome. I highly recommend this bank.

Been banking here for years, the staff are always friendly and make sure my needs are met. If you are going to work with a banker, ask for Mary Rudolph. She's very kind and professional.