KeyBank, Webster, NY

Speaking from someone who worked in banking for many years, I do not recommend this branch. Poor communication. Application submitted incorrectly and tried to push us into a product we do not need or want. Does not provide provide correct information. Does not follow banking protcols. Absolute train wreck of an experience. Go somewhere else.

Too few tellers and account managers for the amount of foot traffic. Simple transactions take TOO LONG. With better banking and better savings rates through pure online banking, I'm not sure how long I will stay with Key Bank. I've only had my account for a few months and am I ready to go to a new bank. P.S. Other locations, like Brockport, are just as slow.

The best key bank branch that there is.

Lazy and unprofessional staff working in the cubicles. My mother passed a year ago. We had a joint account. I brought in her death certificate to have her removed from the account. Young man there absolutely refused to do it, stating it wasn't necessary. I could tell he was just plain lazy. Now I wish to close the account altogether but am running into problems b/c no longer living near a branch. Customer service states I cannot do over phone b/c I have to bring in her death certificate to a branch. I knew this would happen. In general, this bank (not just this branch but KEY BANK overall) has absolutely TERRIBLE customer service. I speak as a middle aged professional with a doctorate. I will be glad to be rid of them!

Speaking from someone who worked in banking for many years, I do not recommend this branch. Poor communication. Application submitted incorrectly and tried to push us into a product we do not need or want. Does not provide provide correct information. Does not follow banking protcols. Absolute train wreck of an experience. Go somewhere else.

Too few tellers and account managers for the amount of foot traffic. Simple transactions take TOO LONG. With better banking and better savings rates through pure online banking, I'm not sure how long I will stay with Key Bank. I've only had my account for a few months and am I ready to go to a new bank. P.S. Other locations, like Brockport, are just as slow.