OneMain Financial, Wallkill, NY

Everyone was so very helpful and understanding. They made everything go smooth and they were extremely helpful, friendly, informative and very professional. I can’t say enough about the staff. Never left me hanging on hold always helped and answered all my questions. You have an outstanding group of employees. Thank you for making this experience not only less anxious, but caring.

Worked with company in the past to consolidate payments and paid my loan in good standards. No trying for a second time I started the process on Wednesday then made it so hard to get them the paper work they wanted then an agent said looks like we have many options for you so I picked my loan after 10 calls and 5 days later I had to keep calling to aske what was going I finally get someone who said so cant approve your loan. Worst company tomany people involved thanks for nothing Jack Paccione

I had decided to give it a go, and try to apply for a personal loan, to see if I was approved. I didn’t finish my online application on purpose. I received a call from a woman from this location, asking if I wanted to proceed further, and go through with the processes, for said loan. At first, the individual was nice. But after I had said no to a loan, (My car is worth way more than a $4,000 loan.) and tried discussing my options for an unsecured loan, the customer service representative’s tonality changed completely. Then she didn’t care about the loan, became a bit rude, then, hung up after I said no to the loan. For this short interaction on a two minute call that I had with them; I feel this place is a mess, with representatives that will flip tones quickly. I should also add that I have relatives, who had tried years back to get a personal loan from this place too. However, I didn’t want to initially base my review, on that experience alone. It turns out my experience didn’t differ much from their own. The online reviews for this particular company are spotty. I would truly avoid this place, and look at HVFCU, and so forth if possible for a loan.

I was pre approved for a loan. I have a 741 credit score and always paid my debt on time. I called to speak to someone and he was very dismissive and rude, horrible customer service skills. He then told me that he couldn’t give me the loan because I didn’t have a car to be put on collateral which is fair. But now I have a hard inquiry on my credit report for this company for 2 years which is making it hard for me to seek a loan else where, this company didn’t even lend me the money that I need and yet the hard inquiry is still on my credit report. This place is horrible.

Seems like Peter and Ian are in the wrong field, they are extremely unprofessional and dismissive. I was pre approved to discover I was not and I consulted with Peter whom was so disgustingly rude. Peter may need to find some happiness within hisself so he can work better for the business. As a new business owner, having someone like Peter and Ian represent my business will destroy my establishment. Please one main re-evaluate your employees so you can improve your customer experience.

Thanks!! Really, I was able to do exactly what I requested the loan for consolidation, You have no idea how on time you were. My pet got sick and it help with those bills too. Thank God for some relief. Thanks Again

Everyone was so very helpful and understanding. They made everything go smooth and they were extremely helpful, friendly, informative and very professional. I can’t say enough about the staff. Never left me hanging on hold always helped and answered all my questions. You have an outstanding group of employees. Thank you for making this experience not only less anxious, but caring.

Don’t go to the Middletown branch. When Peter J. Doubrava doesn’t hear what he wants he gets very rude and disrespectful I’m surprised he’s not fired yet he makes me feel very uncomfortable to the point I’m scared to call the branch so I … More