NBT Bank, Utica, NY

Very unprofessional. No smile . Open an account with lady name Bethany she is rude and unprofessional and dressed unprofessional in the office. Did not explaining the details about a checking account. Needs better training and customer service.

When I call the local number about a vehicle loan I made LOCALLY, I expect to be helped instead of brushed off to a faceless 1 800 number where I have to wait 15 minutes on the phone only to have my call lost and have to repeat the call over again. very unhappy

I got paid at my job last week and didn't have my money on the card. Very unprofessional. Have bills to pay... so where is my money going. I have direct deposit. I'm very upset with your system.

Terrible customer service the worst, Horrible Bank, the absolute worst I’ve ever seen, will never do business there again, wouldn’t recommend this bank to anyone!!!

This bank is awsome when everybody else denied me they accepted me and granted me a loan so i can start my new business. Thank You NBT!!

The best staff and great service!

Very unprofessional. No smile . Open an account with lady name Bethany she is rude and unprofessional and dressed unprofessional in the office. Did not explaining the details about a checking account. Needs better training and customer service.

When I call the local number about a vehicle loan I made LOCALLY, I expect to be helped instead of brushed off to a faceless 1 800 number where I have to wait 15 minutes on the phone only to have my call lost and have to repeat the call over again. very unhappy