Trustco Bank, Schenectady, NY

I always have to wait long at the drive thru. Why open a drive thru if you don’t have enough staff to run the bank. Just close it if you can’t keep up with the demand. Wasting customers time and providing worse customer service.

Great service ,very friendly and attentive

This bank manager will not notarize any documents unless you are a customer of the bank. This is what a teller informed me.

The worst of all the Trustco banks. They always hard time you about getting your money. They act like you are a criminal for making a withdrawal. Go to the countless others in the area. Save yourself the hassle and 30 minutes it takes to just get your money.

Very slow. not good service, would not advise banking with them

I always have to wait long at the drive thru. Why open a drive thru if you don’t have enough staff to run the bank. Just close it if you can’t keep up with the demand. Wasting customers time and providing worse customer service.