First Source Federal Credit Union, Rome, NY

The woman I dealt with was awesome and helpful. Unfortunately the loan underwriters don't have a concept of basic math. I proved I paid off a $200 a month car loan with no late payments and am currently paying $280 a month in debt which I was trying to get a consolidation loan for. In black and white it shows I have made these payments religiously with NONE late. They told me I couldn't afford the $118 a month consolidation loan. Yet I'm paying $280 now. Make sense? NONE.

I've always heard really positive things about First Source as a bank and a lender but I've always been too lazy to go through the process of switching banks. Anyways, we were looking to buy a second vehicle for my girlfriend as one car to share hasn't been working out lately. Russell Hayes hooked us up with some awesome deals as part of our auto loan. When discussing loan options with Russell, he surprised us with gap coverage with deductible reimbursement, a "life insurance" policy as part of the gap insurance, and much more; specifically a VERY low interest rate. The best part is we had everything taken care of within an hour or two, and we will now be driving our BMW home later today. I've done business with quite a few banks but I've never been so impressed by such great features, low rates, quick approval and most of all this man's pride in his job. He loves what he does and he makes it known. He absolutely stands by First Source and what they're all about, and it's for a good reason. They REALLY are a fantastic bank. I recommend them to anybody in the market for an auto loan even if you don't have the best credit, they'll work with you. Thank you Mr. Hayes for hooking us up with such a great deal. You've earned our business 110% and you will be seeing us back in the future :)

I've been in the drive thru for 45 minutes waiting in line. They must be making the paper that prints the money. What on earth could possibly be taking this long? I only have one more loan left here and first thing next year I'll be moving it to my other credit union. I've never had to wait this long before. Very disappointing because I was supposed to deposit my daughter's check into her account in another credit union. Not gonna happen. Thanks first source.

I have been a First Source FCU member for over five years, and can honestly say that this financial institution is by far the most professional, dedicated, honest business that I've ever been affiliated with. Deb , Russ, Jenn, and the tellers are incredible. Russ is an absolute class act. He explains every detail of your loan, questions and concerns, and makes you feel like a person rather than a number. I've referred family and friends to First Source, and everyone raves about the experience that they had. If you have a low credit score, high interest car loan, or mortgage, First Source will attempt to work with you on improving your credit and qualifying you for a better rate. They educate you on what you need to do to achieve this. I highly recommend this credit union.

We have gotten 3 auto loans and now a personal loan with First Source! They are by far the best credit union we have ever dealt with. The staff in the Rome branch are always smiling and a pleasant to deal with. Thank you First Source for all you have done for us..we look forward to many years to come!

In general this bank is good. The people are easy to deal with and pleasant. The Credit Card area is less than ideal. My card was compromised and they were 5 charges totally approximately $50.00 on the card that I didn't make. They issued me a new card but refused to delete the charges. So for $50.00 they lost a customer.

The lenders or whoever figures out the auto loans here are absolutely terrible at thier jobs. One second they are confident in getting you a deal and then the next second they blame someone else or say something got messed up in the computers or something. I had this problem before but gave them the benefit of doubt but again they pulled the same bull. I highly recommend going to a different bank other than here. My 1 year old can bank better than these people.

The woman I dealt with was awesome and helpful. Unfortunately the loan underwriters don't have a concept of basic math. I proved I paid off a $200 a month car loan with no late payments and am currently paying $280 a month in debt which I was trying to get a consolidation loan for. In black and white it shows I have made these payments religiously with NONE late. They told me I couldn't afford the $118 a month consolidation loan. Yet I'm paying $280 now. Make sense? NONE.