Citizens, Queensbury, NY

This is not a reflection of the staff as they’ve always been great to deal with when I’ve been able to get to the branch within business hours. The hours they keep are hard for anybody that works a 9 to 5 job during the week and if you want to use the ATM after hours to make a cash deposit, that feature has been down for months with their current ATM

I have been dealing with this bank and staff for over 20 years. Great service and they have answered my questions(and I have had many!) through the years. I can't imagine dealing with any other bank and staff!

CITIZENS BANK=THIEVES Between holding my checks for a week because they didn't "approve it" and the COUNTLESS overdraft fees, this bank is a joke. They promise a 150$ sign on bonus if you use the certain promo code then find any way and I mean ANY WAY to not give you the money... I was even lied to by one of the managers stating that I wouldn't get a second overdraft fee because I was getting a direct deposit on Friday and I still got one. I called corp. and explained the situation very politely, they didn't even apologize and they certainly didn't refund me the 35 dollars. Needless to say I am canceling in the morning and taking my business to GF national.

I had the pleasure of working with Frank Veach in the Queensbury office during extenuating circumstances of estate settlement and opening and closing accounts. Not only was he professional, polite and responsive - he actually cared about what he did and followed through consistently time and time again! In spite of being short on staff and dealing it was a pleasure to work with him!

Good bank but terrible hours. My local Glen Street branch is only open 9am to 4pm. I work a normal full time job 8am to 4:30pm so I'm only able to use the ATM to make deposits. Wish they were more avialble to people with full time jobs. I had to open a 2nd account with glens falls national in order to meet my banking needs. I'm considering closing out my account entirly for a bank that has better hours.

This is not a reflection of the staff as they’ve always been great to deal with when I’ve been able to get to the branch within business hours. The hours they keep are hard for anybody that works a 9 to 5 job during the week and if you want to use the ATM after hours to make a cash deposit, that feature has been down for months with their current ATM