UFirst Federal Credit Union, Plattsburgh, NY

Well, I wanted to open an account with them tomorrow and tried calling today to find out what information I would need to bring to get that done. They won't even answer the phone, been on hold for ten minutes and keep getting booted back to the main menu... going to try Adirondack federal credit union, hopefully they have a better system in place that is more professional. Yikes.

I've been a member of Ufirst for all 8 years I've lived in Plattsburgh. The staff are extremely friendly and helpful. They offer notary services for free which is a nice perk. I've financed 2 cars through them and their interest rates blew the water out of anything the dealerships could offer. I've also explored getting a mortgage refinance and home equity loan through them. Their loan officers were straight forward about the best options for me and not at all pushy. They recently got a new mobile app that allows for mobile deposit and a few other things.

Every time I call the person who answers has an attitude. It's very off-putting. Plus, there's no number for you to call for help after they're closed. So right now I'm stuck 45 minutes from home because I don't have enough gas and my card won't work so I can't buy any.

I don't have an acct. with this bank but do belong to a share bank(B.F.C.U) and use the Rouses Point branch for transactions and to get money from the A.T.M. I had an issue with the A.T.M. Last wk. where I attempted to withdraw money and the machine cancelled the transaction and no money was dispensed however the amt. was withdrawn from my acct. I Notified the manager of the bank and then contacted my bank to file a dispute re: the transaction. I was told by my bank that after i filed the paperwork it could take up to 45 days before they were able to retrieve my money. Being handicapped and on a fixed income this would have been an extreme hardship on my family and I financially.The next day I decided to contact Ms. Linda Bourgeois who is the President/C.E.O. of Ufirst Bank and explained to her what had happened via a voicemail. I really didn't expect to hear back from the C.E.O. of the bank(just being honest) but not only did she have her assistant Eric contact me and set up a day for me to retrieve my lost money but she also contacted me the next day to make sure all went well and was everything satisfactory. WOW. All i can say is i wish evey banking establishment had a President/C.E.O. like Ms.Bourgeois. I would just like to thank her from the bottom of my heart for going above and beyond my expectations with this matter. Ms. Bourgeois leads by example and in this day and age that means a lot. I'm sure i will be opening an acct. in Ufirst bank in the very near future. Thanks Again/Mr. Hyland

Always professional, outstanding personal service. Our credit union since the 1980's when it was SUNY Plattsburgh FCU in Hawkins Hall.

While on vacation 1400 miles away from home Ufirst decided to decline our cards multiple times. We have literally called 6 days so far out of 9. The Visa Dept heather asked my husband what he wants her to do about our card declining. He said he wanted her to do her job. The excuses have been can’t go over 15 transactions(which we did and they extended then the card worked) then another excuse was can’t spend over $1500 a day (which we didn’t do) Then she proceeds to tell us it’s a chip error but we’re using Apple Pay. She proceeds to tell us there is nothing she can do and hung up on my husband. Poor service when we have thousands of dollars in loans, and in our checking and savings but no access to it. Shelby the bank manager deserves a Pat on the back. She explained bank sharing to us and hopefully made it possible for us to drive home.

Well, I wanted to open an account with them tomorrow and tried calling today to find out what information I would need to bring to get that done. They won't even answer the phone, been on hold for ten minutes and keep getting booted back to the main menu... going to try Adirondack federal credit union, hopefully they have a better system in place that is more professional. Yikes.

I've been a member of Ufirst for all 8 years I've lived in Plattsburgh. The staff are extremely friendly and helpful. They offer notary services for free which is a nice perk. I've financed 2 cars through them and their interest rates blew the water out of anything the dealerships could offer. I've also explored getting a mortgage refinance and home equity loan through them. Their loan officers were straight forward about the best options for me and not at all pushy. They recently got a new mobile app that allows for mobile deposit and a few other things.