Pittsford Federal Credit Union, Pittsford, NY

Recently, I took my auto loan from here. The employees here are polite, and assisted me in all ways possible. Unlike bigger banks, it’s easy to contact them on phone for assistance. They gave me the best auto loan rate. People must contact credit unions first for better rates. It also seems like supporting local community. Seems like whole place is run by women which gave me the vibes of women empowerment, that’s one great thing about this bank. I was assisted by Christina, she is polite, quick response, and never got irritated for my silly questions. My case is bit different and new to them, but she handled with ease.

I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!

LOVE LOVE LOVE this bank! Been banking with them since I was a teenager! From basic accounts to a credit card, to line of credit, to a car loan, to a HELOC...I have had a positive experience with it all! Love that they know who I am and have watched my kids grow! My kids love the stickers/attention from tellers and free member ice cream in the summer. Really wish they would consider offering business banking even if just savings and checking accounts for small businesses! I hate that I had to put my business account elsewhere as we grew and needed my finances separate. Would highly recommend them to anyone!

PFCU has always been professional and kind in my 30 years of being a patron. I have my mortgage through them as well as my vehicle loan because they have the best rates and customer service!

I went to pay my mortgage and was treated in the most disrespectful manner by Christina. She was incredibly rude and irritated to even have to take my money. You would think I was asking her for a handout instead. I left feeling stressed, embarrassed and confused. I never saw an employee act like this in all of my life in a professional environment.

Recently, I took my auto loan from here. The employees here are polite, and assisted me in all ways possible. Unlike bigger banks, it’s easy to contact them on phone for assistance. They gave me the best auto loan rate. People must contact credit unions first for better rates. It also seems like supporting local community. Seems like whole place is run by women which gave me the vibes of women empowerment, that’s one great thing about this bank. I was assisted by Christina, she is polite, quick response, and never got irritated for my silly questions. My case is bit different and new to them, but she handled with ease.

I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!

Great customer service, but if you have a day job, the schedule will not fit your needs as they on open Monday to Friday 9am - 4:30 pm. If you lose your ATM card and need money they do not issue cash only checks.