Sunmark Credit Union, Mohegan Lake, NY

They don't inform you of forgiveness options. When I made a late payment, customer service should have been on the phone or generating one of their several marketing emails advising me of a one month forgiveness option. Karen in customer service just emails you with nothing but negative comments regarding your payment. Also, I constantly get locked out of my account and give up. I can't tell you how much time I've spent calling CS to fix the login feature they keep disabling on you. But Member Resolution are no help at all! Update: I did speak to customer service about this yesterday and was told I can no longer qualify for a loan because I just passed the 30 day window that would have allowed me to qualify for a missed payment option. Karen called me after the fact. So again, not helpful, but thanks for responding.

Christopher Powers @ Sunmark handled my current financial needs. He was professional and personable. I felt confident that all would go smoothly under his guidance and am very pleased. I highly recommend using their services.

On hold forever, no answer. I need to find a new solution. This credit union’s customer service is consistently terrible. After being on hold for a LONG time I opted to get a call back. No response. If they can’t handle the volume they shouldn’t be buying up smaller credit unions. So very disappointed. Update: finally got through. According to the rep there is no way to easily get through to them and branches no longer can help by telephone. I was told to go to a shared branch. When I looked up where to go there were 0 in my area. .

I am having a horrible experience trying to get the assistance I need. I have spent a lot of time trying to get my account number as I have left it in NY. I also asked for a statement which I have never received since Sunmark to over. Not a happy banker. How can I get a phone number?

Great little Bank, Very feel at home atmosphere where everyone knows your name. Shared credit union branch so see if it is a shared branch as it is with mine. Staff is awesome on dealing with any issurs you may have and tellers are incredibly professional and courteous and always a pleasure to deal with.

We have been getting all of our car loans from Sunmark and are pleased with the lower interest costs we enjoy through dealing with our credit union.

Excellent customer service. Staff is polite, professional and knowledgeable!

I wish I knew the name of the woman that helped me. Always so pleasant and happy to help!