Cornerstone CFCU, Lockport, NY

I want to thank Cornerstone"s real estate department for guiding me through a loan request. Everyone that I spoke to was by far the most helpful personel of any financial institution. This is why they are the best Credit Union in our area and I stroungly recommend making Cornerstone your credit union of choice.

Wife and I have used Cornerstone for 4 vehicle purchases, the have great rates and service. Talk to them before signing up with the offers from the car dealers.

Couteous , effient tellers at the drive thru as well as inside..love doing business with this credit union and have been a member since 1973.

The office staff seems to be inexperienced. Different people tell you different things. They seem to be focused on making money rather than serving customers now. Very disappointing what it's become.

I haven't had an issue with this bank since I got a loan for a car back around 2010-11. Paid the car off a few years ago. Now I'm looking for a lien release letter so I can donate the car I no longer drive. Lady I got through to on the phone was was quick to tell me they no longer have my car's VIN on file and I need to go to the bank and get the lien release. Um....why? What's the difference between getting a letter from the bank on the phone than going to the same bank in person to get one? How will it be different in person if they don't have it on file? I'll update my rating after I go to the bank...see how that goes... EDIT: No hassle. Was only there for about a half an hour...got the letter and got rid of the car. So I'll give it a 4 since I had to drive out.

I had an amazing experience with Conerstone Federal Credit Union today thanks to Bonnie who worked with us. I went in to open a new account for my mother who was Neely immigrated to the country and did not realize how tedious the procress would be. Bonnie was kind, patient and extremely resourceful while assisting us. I couldn’t have asked for a better experience for my mother who is new to the country and already very anxious and u aware of the process. Bonnie left no stone unturned when we ran into hurdles and exhausted all avenues to resolve. Needless to say my mom was able to leave with here new account set up! Thanks Bonnie, patient and kind individuals like yourself are needed in the customer service field. Highly recommend this credit union.

*edit* this review was deleted sk I'm reposting it. Worst bank in niagara county, lazy, corner cutting, garbage people. Ask anybody who's been with them and used their app tell you, it's a nightmare that weekly WEEKLY, happens. I genuinely hope people see through them. 2 banks within 10 miles, and a 3rd new one. Clearly they are making a huge profit, and none of it goes into taking care of the app, or general cleanliness, or even repairs. Go into one of the banks and I promise there will be damage inside that's been there for a while.

This bank is a joke! They are were told of my situation but my account is closed and I am being threatened with collecting agencies now. I told them I am between jobs and I still get threatened? … More