CFCU Community Credit Union - Mortgage Office, Lansing, NY

Worst bank I've ever worked with. Their online payment portal doesn't work. I've had a car loan with this bank for the last 6 months, and had a issue every single month. Don't send anyone you know or love here, this bank is for enemies only.

This is probably the worst place that I have ever banked. I spoke to a lady today about paying my loan and she was very rude and made me feel like I was not intellectual because I was asked if I had any co signers on my loan. It's a typical question when I always pay my loan. I told her I do not and she proceeded to tell me that yes you do and it's a red flag on their end. I apologized in confusion because I am the co signer! I wouldn't recommend this bank as it seems that they don't care about the common people and lack training!

The customer service is absolutely horrible, very rude and unprofessional. They were completely unhelpful. Then when I asked her her name she hung up on me.

CFCU does some things well, especially loans. Other things, such as digital banking, are an exercise in frustration. One thing that bugs me to no end is that they consistently treat Android users as second-class citizens. They have had Apple Pay functionality with their debit card for years now, and all that time their website has claimed that they are currently working on getting Samsung Pay and/or Google Pay platforms to work as well. However, when asked directly, their representatives admit there are no plans at all to add the options for Android users - but only that the more people request it, the more likely they will eventually look into it "sometime in the future." There was a time when CFCU offered the best no-fee checking account options in the area, but now other banks have passed them in this category.

This institution employs some of the most combative, aggressive customer service representatives I have ever encountered, particularly Calista. The bank will charge you overdraft fees before they will deposit a check that is delivered & waiting in their system. The customer service representatives will then reprimand you for not knowing the bank’s arbitrary and ridiculous tendency to hold a deposit after declaring it has been ‘delivered’ (seemingly designed to maximize profit from customer fees). After a good scolding, you will be informed that a note is being put on your file by the customer service representative who has just behaved like a juvenile. Terrible!

Worst bank I've ever worked with. Their online payment portal doesn't work. I've had a car loan with this bank for the last 6 months, and had a issue every single month. Don't send anyone you know or love here, this bank is for enemies only.

This institution employs some of the most combative, aggressive customer service representatives I have ever encountered, particularly Calista. The bank will charge you overdraft fees before they will deposit a check that is delivered & waiting in their system. The customer service representatives will then reprimand you for not knowing the bank’s arbitrary and ridiculous tendency to hold a deposit after declaring it has been ‘delivered’ (seemingly designed to maximize profit from customer fees). After a good scolding, you will be informed that a note is being put on your file by the customer service representative who has just behaved like a juvenile. Terrible!

This should be ZERO stars because you guys are AWFUL, AWFUL, AWFUL!!! I've been trying to get OFF of e-statements for four months now and have my statements mailed to me. I have been misdirected by your more-than-deficient call center at least four times. They are totally useless. Your on line banking site is awful. Today I tried sending an email instead of going public with my rant, but the email button does not work on on the on-line banking form. I have been a customer for 32 years and this is by far the WORST banking experience. I will be transferring ALL my money to M&T beginning September 1st. Please note that this rant is for the MAIN OFFICE only and not any of the branch locations. UPDATE: As of yesterday (8--2-19) the email on my account to contact you is not working. Tech department = Idiots Deluxe.