CFCU Community Credit Union - East Hill Branch, Ithaca, NY

Another disappointed customer. It has taken far too long for the east hill branch to complete what should be a simple transaction. The northeast branch is the slowest bank in town.

Wow - the Mob has better business practices then CFCU. A technology upgrade shut down the entire bank for about 2 weeks. They will close your accounts at any time and not even bother to tell you. Management is clueless and staff pretty much do whatever they want. Only financial institution in the world that doesn't have a paper, or electronic, trail of everything that happens. Or maybe its just easily deletable because they simply have no idea what happened to a $13,000 car - but think I should keep paying them. Crooks, con-man or just incompetent. Either way - avoid like Covid!

Not happy with their service. Lack of knowledge and misinformation cost me when the cause my account the be overdrawn. This happen more than one time. Dissatisfied customer.

been with CFCU since 1966. Have stayed with CFCU. Have never thought of changing banks. Must be cuz they are a good outfit! Nice folks to deal with in person in branches at East Hill and Triphammer.

Good luck bank with low fees. There are still some things like their web interface and phone app that needs polishing. One major plus is they are part of the Star network so they have a large number of ATMs outside of the area.

I have had all my business with CFCU for almost 40 years. It's time for a change. Their recent system "upgrade" is worse than the last one a few years ago. My ability to pay bills through their system was shut down for 7 days with only the message that "beginning on March 27th there will be brief time when the bill pay system is down". The real message should have been the bill pay system is down from March 27 to April 3rd. When it came back online April 3rd, I now have two different websites to circumvent to manage my accounts. Problems encountered included issues electronically "verifying" my account, which the representative couldn't even do, promised to call back and didn't. Then there are new individual, daily, weekly, and monthly limits on how much I can pay! Really with my own money? I am told to submit a request to see if I can get my limits raised. So now 10 days without being able to pay bills. CFCU is not a good source for business banking. Avoid!

Wow - the Mob has better business practices then CFCU. A technology upgrade shut down the entire bank for about 2 weeks. They will close your accounts at any time and not even bother to tell you. Management is clueless and staff pretty much do whatever they want. Only financial institution in the world that doesn't have a paper, or electronic, trail of everything that happens. Or maybe its just easily deletable because they simply have no idea what happened to a $13,000 car - but think I should keep paying them. Crooks, con-man or just incompetent. Either way - avoid like Covid!

Another disappointed customer. It has taken far too long for the east hill branch to complete what should be a simple transaction. The northeast branch is the slowest bank in town.