Bank of the Finger Lakes - Geneva, Geneva, NY

Borrower/Customer beware. Do your homework. After they got our business, everything changed that the Vice President and President said. This dragging things on and on, unprofessional conduct and their one-sided business dealings began even before Wayne Bank bought them out. The transition was horrible (cost of hours upon hours of our time) and we lost many benefits we had after the sale to Wayne Bank. Trying to facilitate a mortgage splitter agreement with them and keep our numerous (10 or so) bank accounts with them has been extremely ridiculous. For simple everyday banking for folks maybe they're an ok choice. For business professionals on the road to continued growth - run, fast! Mr. Franklin does not conduct himself in a professional manner. If something changes and they're able to be responsive and work towards both the bank and our betterment maybe we'll consider a change in the rating but we're pretty doubtful of that at this point. Side Note: After closing a large deal with them, we have brought them 3 purchases we've made sense and they couldn't get anywhere near competitive on rate/terms so we closed with other banks. I think Bank of the Finger Lakes was obviously failing before they had to be bought out by Wayne Bank...and the current leadership in that branch is well below par.

When Wayne Bank recently imposed an annual fee for an atm card , I terminated my account. Also, no Sat hrs, no employee with Medallion power to notarize, no lock box, etc. Cashiers are friendly, others not so much. Spiffy drive-up atm, but one must be in a very high vehicle to reach it.

So far I have been with the bank for a few years now and was pleased with there service . Especially when I was starting out and had little to no credit and they gave me a loan when other banks wouldn’t even look at me . And if they were open on Saturday they would get a full five star review

Since the Wayne bank bought bank of finger lakes ..the service in there is painful...totally sucks

Great people especially Malinda and Jim Wilson Ian very well pleased

The new management is destroying this bank. The parent company is hiding behind a regional name they do not deserve.

They called me when I forgot to move funds and was facing overdraft charges. I’ve never had a bank do that before! Thanks, Kyle Ackart! He also has made it easy to fund my new businesses in town.

James King great to work with.Professional and down to earth at the same time.Very helpful.