NBT Bank, Endicott, NY

I have had NBT for years, but after 3 months of nbt in ensicott not even being sub par I have moved to visions. The drive through is easily a hour to get through if you're lucky. They seem to think it's OK to have cars sitting 20 to 25 min at the window. And if you get a money order, or anything that somehow takes more then 25 min they just tell you to go to the back of the line and pick it up... so you're stuck waiting ages just to get the item u already waited for. I've never seen a 3 person banking team work so slow and so misguided. Hold that 3 star rating high nbt let's shoot for 2.

This bank went above and beyond to secure a small business loan when no other bank would help me. They are also very quick to answer any questions I have and to print out forms I need for taxes. In addition, they helped me get a Line of Credit when my credit score was not the greatest. Great bank!!

Only became i have to give them a star tbis bank is the worst bank ive ever dealt with because of a glitch in their system i was 800 in the hole and now they locked my debit card informed me their system doesnt have glitches and hung up on ms do yourself a favor do not use this bank

Drive through took 20 minutes saw three people I guess only one waiting on customers

Great service every time!

Been a customer for 20 years - will be looking for a new bank. Use to be great but they are all the same now. Horrible customer service.

This is a great branch. All the employees are great to work with and have been very helpful and knowledgeable. They were able to set up a business account in addition to the regular accounts which I already had. Everyone is so friendly and they seem to know all the customers on a first-name basis which is really great for a strong business relationship with the community.

I have had NBT for years, but after 3 months of nbt in ensicott not even being sub par I have moved to visions. The drive through is easily a hour to get through if you're lucky. They seem to think it's OK to have cars sitting 20 to 25 min … More