Never received a bill for my first loan payment, so I paid the late charges and the $5.00 fee to make a payment. While doing this I make sure to sign up on auto pay for the future. Next month rolls around and in receive a notice 2 WEEKS after the due date saying it was overdue and I had $63 in late fees, called to complain was told oh well, we dont have the man power to let you know your loan is due, that's on you. Just terrible customer service, for as little as they do, they do it poorly. They told me to set it up online for auto pay and the submission form was broken...had to pay 5 dollars again.
Racquel Burkhard
1 year ago
Every time I go to the bank, there is a new rule. Making my life very inconvenient. One week they cashed my check the next they said they were not allowed. I will be changing banks. This is not the first time they have been rude and made up things as to not help.
Jessica Schifilliti
1 year ago
I have been banking here since they opened the Cortland office. The staff are accomodating and friendly and the Global checking provides me with no service fee and cash back.
Evan Souzas
1 year ago
John Hartman
1 year ago
Michael Ezzo
4 months ago
Never received a bill for my first loan payment, so I paid the late charges and the $5.00 fee to make a payment. While doing this I make sure to sign up on auto pay for the future. Next month rolls around and in receive a notice 2 WEEKS after the due date saying it was overdue and I had $63 in late fees, called to complain was told oh well, we dont have the man power to let you know your loan is due, that's on you. Just terrible customer service, for as little as they do, they do it poorly. They told me to set it up online for auto pay and the submission form was broken...had to pay 5 dollars again.
Racquel Burkhard
4 months ago
Every time I go to the bank, there is a new rule. Making my life very inconvenient. One week they cashed my check the next they said they were not allowed. I will be changing banks. This is not the first time they have been rude and made up things as to not help.
Jessica Schifilliti
4 months ago
I have been banking here since they opened the Cortland office. The staff are accomodating and friendly and the Global checking provides me with no service fee and cash back.
Michael Ezzo
1 year ago
Racquel Burkhard
1 year ago
Jessica Schifilliti
1 year ago
Evan Souzas
1 year ago
John Hartman
1 year ago
Michael Ezzo
4 months ago
Racquel Burkhard
4 months ago
Jessica Schifilliti
4 months ago