KeyBank, Cooperstown, NY

Horrible customer service and policies. Here in Cooperstown NY visiting and ATM machine took my card. I called to come in and retrieve with ID and copy of bank statement and photo Driver’s license and they tell me they need to destroy card and will make no effort to contact my bank etc.. I had a similar experience with the local credit union and had a completely different experience in 2021. Visitors…don’t use Key Bank. They charge you a ridiculous $4.00 fee anyway.

My family & I have been using KeyBank for decades and have always found that everyone's friendly and helpful.

Good bank and helpful people at this branch

Never been able to solve the problems

I"ve been an account holder here for more than a decade and had the most incredible customer service- from the bank manager to the cashier staff. All super nice and efficient. Plus- the bank itself is ancient and one of the coolest banks ever! The huge old vault on view is incredible- all the decoration is 1920's, marble and brass, high ceilings etc. Like a step back in time

Horrible customer service and policies. Here in Cooperstown NY visiting and ATM machine took my card. I called to come in and retrieve with ID and copy of bank statement and photo Driver’s license and they tell me they need to destroy card and will make no effort to contact my bank etc.. I had a similar experience with the local credit union and had a completely different experience in 2021. Visitors…don’t use Key Bank. They charge you a ridiculous $4.00 fee anyway.

I’m a long time customer, the tellers were very rude quite disappointed.