Access Federal Credit Union, Clinton, NY

Very rude and as clicky and political as a small could be. I have 2 direct deposit from 3 Employers. So I not only work hard but when I ask for a fee they are rude . Probably in the past 3 years has been worse. I have been banking here for 10 years and when asked to speak with manager for a fee reversing (which I hadn't asked for one in 2 months) he suggested I find a new back. Very young manager does not go by customer is always right but to use his and a few employees supervisor authority as a high. Bad attitudes and picking and choosing who you do favors for is bad unprofessional service. Plan and simple. Thanks for the time when Sue was there.

The employees here have gone above and beyond for us in the last several years. Today, Member Service Representative Joella Burt helped me with an item our mortgage company needed at the last minute. She even took extra time with me, making sure I had everything I needed. Thank you!! We appreciate your help and support.

Tone and empathy when communicating with customers goes a long way.

I was deployed with the Army for nine months and before I left I forgot to notify Access of my change of address, which incurred roughly $80 in incorrect address fees. After I called and explained the situation, the manager I spoke to, Suzanne, was very professional and courteous and fixed everything for me personally. Customer service is patient, helpful, and transparent.

I am so disappointed with the service at this bank. I gave a 2 star rating because there are a few staff members who I truly enjoy, but that doesn't make up for the inconsistent service provided here. A few recent instances: 1. The bank manager publicly embarrassed me in their lobby when discussing depositing a large check from my client. 2. The computer misread our bank deposit and cut it $100 short. When my staff caught it we brought it their staffs attention the bank assured me we would have a resolution in 2 days. When more days had passed I brought it to the HMR's attention who was short with me when telling me she hadn't been made aware of the problem. Finally, we received our $100. Thankfully, I had followed through on this or there would not have been a resolution. 3. When trying to close my fiances & mines joint account I was told 3 different answers on if he had to be there or not. Somehow he had been made the primary on our account which was done without our knowledge. This is my primary bank & not his. 4. Their teller suggested to my admin staff that she should be listed on our business account. 5. The tellers consistently gave my office staff the business bank account totals when they should have been blacked out. It is too inconsistent to try to run a business and our household out of. We always have to double check their work, deal with bad attitudes, & take extra steps. I would suggest looking somewhere else where staff are trained to treat you well & are trained how to do their job properly.

Very rude and as clicky and political as a small could be. I have 2 direct deposit from 3 Employers. So I not only work hard but when I ask for a fee they are rude . Probably in the past 3 years has been worse. I have been banking here for 10 years and when asked to speak with manager for a fee reversing (which I hadn't asked for one in 2 months) he suggested I find a new back. Very young manager does not go by customer is always right but to use his and a few employees supervisor authority as a high. Bad attitudes and picking and choosing who you do favors for is bad unprofessional service. Plan and simple. Thanks for the time when Sue was there.

I am so disappointed with the service at this bank. I gave a 2 star rating because there are a few staff members who I truly enjoy, but that doesn't make up for the inconsistent service provided here. A few recent instances: 1. The bank manager publicly embarrassed me in their lobby when discussing depositing a large check from my client. 2. The computer misread our bank deposit and cut it $100 short. When my staff caught it we brought it their staffs attention the bank assured me we would have a resolution in 2 days. When more days had passed I brought it to the HMR's attention who was short with me when telling me she hadn't been made aware of the problem. Finally, we received our $100. Thankfully, I had followed through on this or there would not have been a resolution. 3. When trying to close my fiances & mines joint account I was told 3 different answers on if he had to be there or not. Somehow he had been made the primary on our account which was done without our knowledge. This is my primary bank & not his. 4. Their teller suggested to my admin staff that she should be listed on our business account. 5. The tellers consistently gave my office staff the business bank account totals when they should have been blacked out. It is too inconsistent to try to run a business and our household out of. We always have to double check their work, deal with bad attitudes, & take extra steps. I would suggest looking somewhere else where staff are trained to treat you well & are trained how to do their job properly.

I was deployed with the Army for nine months and before I left I forgot to notify Access of my change of address, which incurred roughly $80 in incorrect address fees. After I called and explained the situation, the manager I spoke to, Suzanne, was very professional and courteous and fixed everything for me personally. Customer service is patient, helpful, and transparent.