Horizons Federal Credit Union, Binghamton, NY

So unhappy with their merging with Empower. Calling Empower or Horizon is a very long wait so use a landline. If you don't have an email on file you have to physically go there with ID and your first born or they can get permission from a supervisor to mail you a form. Don't forget your 4 digit passcode or they hang up on you.

Online banking is a joke I tried to deposit my check though my empower banking app on 11/23 & its not going to be cleared until 11/29 that is very unacceptable I have a family & can't even provide for Thanksgiving because my check is not cleared... u heard visions is better.

This Credit Union is implorable! They do not care about their members or the positions that they put them in. I've never seen business practices condoned like this place! I was approved for a loan to have some home improvement work done I hired the contractors they started the work.. I went to pick up the checks.. And they told me the loan was denied. What? Now I'm being sued by the contract is because I can't pay them. Horizons could care less! They have no explanations for their behaviorist Mission Point thanks Horizons! Do not do business with these people! You will be sorry

Trying to load the app and its very frustrating. Went in and got my temporary password and set up my username with the bank. Came home to set it up and the website kept taking in circles back to the login page. asked security question i never set up. Got to a site that asked for info to set up a new password. It asked several questions including my SSN. Then it locked me out. Guess I don't need the mobile app that bad. I got other banks and their apps were not this difficult to set up.

This credit union won't exchange bills for rolled coins, for instance, to do laundry at the laundromat, unless you have an account with them. Sorry, but that alone is reason for me not wanting to open an account with a financial institution. Be a part of the community, including those who are not your customers. It's not like you're losing money on the transaction. M&T Bank, only a few blocks away, was happy to sell me rolls of quarters despite not having an account with them.

They are a great crew of people and they help ya out.

So unhappy with their merging with Empower. Calling Empower or Horizon is a very long wait so use a landline. If you don't have an email on file you have to physically go there with ID and your first born or they can get permission from a supervisor to mail you a form. Don't forget your 4 digit passcode or they hang up on you.

This Credit Union is implorable! They do not care about their members or the positions that they put them in. I've never seen business practices condoned like this place! I was approved for a loan to have some home improvement work done I hired the contractors they started the work.. I went to pick up the checks.. And they told me the loan was denied. What? Now I'm being sued by the contract is because I can't pay them. Horizons could care less! They have no explanations for their behaviorist Mission Point thanks Horizons! Do not do business with these people! You will be sorry