Greater Nevada Credit Union, Minden, NV

Applied for a personal loan, finally heard back a week later requesting a lot of tax and payment documents, when I was able to submit them, received an out of response saying she would be "in a couple weeks." Finally heard back 30 days later, had to resubmit documents again, learned that my original application expired because they took so long. Was told they would need to run my credit again (thanks for the second ding on my credit!). One day later, they said I was denied. WOW what great service. Will not be going back and closing my accounts.

The branch manager, Valerie, is awesome. Anytime I’ve ever brought her a problem, she finds the solution. Always friendly. Always professional, and always provides service above and beyond.

GNCU used to be the best bank around many years ago. Lately, it is nothing but problems. They used to pay great interest on our checking account, but now they pay nothing. Our cards are always locked for stupid stuff like a 100$ Home Depot purchase, but then I had 1700$ in Lyft charges and that didn’t alarm them. They have changed our online username without telling us. You can’t lock your card online. You can’t set up Apple Pay without calling them. I always try to support smaller businesses, but we will be closing our acct and going to a bigger bank with easier online services.

I’ve been with greater Nevada since 2018 and I have had nothing but problems with my bank the last two years. My card keeps locking and no one has an answer. Online banking with them is the worst, they seem to delete usernames and passwords after they have been set by the customers.

Over 20 years of exceptional service and attitude.

GNCU your Executives are awful! Why do you not have a manager? According to your Minden teller the manager retired in October? You didn't know that was coming? Tellers have to do extra steps w/o a manager and that compounds the chances for mistakes. I had to walk out because the amount of errors and extra steps. Executives get in your car, drive to Minden and manage your Branch!

GNCU used to be the best bank around many years ago. Lately, it is nothing but problems. They used to pay great interest on our checking account, but now they pay nothing. Our cards are always locked for stupid stuff like a 100$ Home Depot purchase, but then I had 1700$ in Lyft charges and that didn’t alarm them. They have changed our online username without telling us. You can’t lock your card online. You can’t set up Apple Pay without calling them. I always try to support smaller businesses, but we will be closing our acct and going to a bigger bank with easier online services.

I’ve been with greater Nevada since 2018 and I have had nothing but problems with my bank the last two years. My card keeps locking and no one has an answer. Online banking with them is the worst, they seem to delete usernames and passwords after they have been set by the customers.