America First Credit Union, Carson City, NV

This is by far the worst financial institution I have ever dealt with. I have dealt with several financial institutions in the United States as well as overseas and I have never been as poorly treated as I have been with this credit Union. To start with all I did was get a loan and they couldn't fund it within 30 days so I had to resign the contract. They then sent me the wrong information to log into the web account to make my first payment. Customer service at one point called me to see if I would be interested in refinancing my car or anything else with them and when I said no because I've had issues from day one the customer service lady didn't say another word and just hung up on me. Tonight I went to make the first payment on my loan it took me 45 minutes to even get set up to do it and when I wanted to transfer from an outside institute the credit union made me go through so many verification steps that it was almost ridiculous and then when I finally was able to do it because I didn't know where my mother lived because I haven't spoken to her since 2008 they put a hold on my transfer and wouldn't let me make the payment. So I decided to eat the cost of using a debit card which they said was $8 just to make my loan payment. At the end of the day it boils down to I have had nothing but issues with the bank nothing but disrespect and they have done nothing to prove that they care about me or my business. And I am already looking to refinance this loan out of this Bank. Thank you for replying. It's would love help with this, the problem being I spoke to customer service and they did nothing to help. If anything they made the situation more frustrating. This is still by far the worst bank. The online system is constantly not working and I can't ever talk to someone unless I sit on hold for well over 30 minutes Going on 5 months of not being able to make a payment on line, and the $8 fee to make a payment is insane.

I'm amazed to see the negative reviews. My experience has been very different. From my 7% Visa card to getting a loan on a basic 1971 Camaro (15 years ago, before they became "hot"). A typical bank won't give you a loan on a 25+ year old car unless there's something special about it (for example a restored Shelby Cobra Mustang, etc.). My 25 year old son got a 3.5% loan on a 10 year old Toyota. And by the way, he works 30 hours a week, not full time. At the end of the day, AFCU is truly the best bank I've ever used.

Googled America First CU today to make a referral to a family member - very Surprised to see Negative reviews. I have Half a dozen years experience with this Credit Union (well before they opened a local NV branch) and they are top notch, great service, always take great care of our financial transactions. I highly recommend AFCU (We moved from EDSB). Most recent loan was for a fun spontaneous car purchase - called them on a SATURDAY morning & was preaaproved over the phone in minutes with a great rate from a live smiling, helpful person. Again, HIGHLY RECOMMEND

The worst financial institution to get a loan from. No one is on the same page. You get incorrect info, they give you the run around. Its absolutely ridiculous. They make the process much harder than it should be. Unfortunately we decided to give them a shot and instantly regretted doing so. Theres much better credit unions in town that give you way better service.

If I could give 0 starts I would, I’ve had my car loan with this bank for about 4 years now and they’ve made it super hard to pay online, I’ve had to call every time to make a payment and pay $8 fee every single time. I’ve called to get help on making payments online and no one ever knows what I’m talking about or know how to help. Never again will I get any type of loan with this bank.

America First underwrote my SBA loan. As part of the agreement, I had to set up my business checking with them. It took me over 30 days to get my business credit card (3 phone calls and emails); It took me 2.5 weeks (emails, faxes, 2 branch visits) to set up bill pay. Every time I Zelle, they “suspend” my profile and it entails a 30 minute phone call. Lastly, I set up auto pay for my SBA loan and they didn’t deduct the first loan payment from my business checking account (1 50-minute phone call). I’m sure they are a fine organization for personal banking. They are absolutely horrendous as it relates to business accounts (loans, checking and credit cards).

Avoid for car loans, these guys will double charge your car payments then won’t even reverse the payment so all the fees that were charged will be reversed too, no they put it into a savings account and tell you to go find a bank to take it out of. If you really like paying fees for absolutely everything then this is the place for you but I would avoid breathing cause they will likely find a way to charge you for that too. Wish I had never refinanced cause I’m now paying way more than I was with my original loan. Update…still trying to get my money back…now they want to charge me a fee to get the car payment that shouldn’t have been taken back…only 2 weeks with a double car payment out of my account…so far…if I could give negative stars I would…