North Jersey Federal Credit Union, Totowa, NJ

I'm dealing with the sudden death of my father who had an account at NJ Federal Credit Union, and my experience has been AWFUL!! I will say that I did encounter one pleasant worker over the phone, and I wish I could remember her name. The others have been very rude, apathetic, and didn't even bother saying, "I'm sorry for your condolences." The branch manager included!! I just need a simple question answered that the branch manager only seems to know how to answer, and I keep getting ignored. This is SO pitiful!! Dealing with grief is enough...I don't need people's attitudes and uncaring spirits to add to that. I really hope I can get my issue resolved TODAY, and it's a shame that I had to result to posting a negative review to hopefully get some attention from someone at this credit union. SMH

Horrible. Don't bank here. I have been waiting for my replacement debit card for over 20 days. When I call to check the status ( called 4 x) I wait 35 minutes to be told 4 different stories ....the worst one was they were overnighting it to me. Nice fairy tale bc I'm still waiting for that. I ask to speak to a manager, no one is available. When they go out of business, it will be bc they deserved it.

I have been with NJFCU for 16 years. Coming from a single parent household and not being knowledgeable about finances I grew an interest on learning the benefits of being a member. I financed my first vehicle through them. I have since made all my immediate family members open an account. My mom opened an account for my newborn niece. My brother also has his car loan through them. Earlier this year I purchased my first home with the help of Terri from the Totowa branch. Terri basically runs the whole real estate unit on her own and has been for years. I feel it is unfair for her I definitely feel she needs to be promoted! She always answers my calls/voicemails. Every step of the way she was there. It was a nerve racking experience and having her literally hold my hand every step of the way made me feel safe! I will chose NJFCU everyday just because of Terri. If Terri ever leaves I am following her! Lol (joking). The customer service she provided and still provides is unbelievable.

In the 5 years I had an account at NJFCU I saw services and costumer service steadily decline. I went from recommending them to everyone, to not recommending them, to actively discouraging anyone from using them. Do yourself a favor and keep looking.

Best case scenario, this "credit union" is a phishing scam of some kind--if it is not, the tech and customer service is perhaps the worst I've experienced in any business anywhere. Don't do it--whether mortgage or banking--save your time and frustration. I know the rates look enticing, but don't do it.

Worst bank ever. The bank's convoluted account closure process and excessive fees are a clear indication of their disregard for customer convenience and transparency. I strongly urge others to think twice before opening an account with this bank, as the hassle of closing it and the unexpected fees make it a regrettable choice for anyone seeking reliable and customer-friendly banking services.

This bank always always has a greeter at their front dest. She's always the first person you see when you walk in that bank and the last person when you are leaving that bank. She's absolutely amazing. Well done, North Jersey Federal Credit Union, well done.