Citizens, Laconia, NH

Very helpful staff who regularly take time to explain complicated issues and work well with other professionals for customer's benefit.

Citizens gave us a PPP loan based on our business information which they said would be a grant if we followed the directions. We did just that and now they want it back, with interest. They are making money on our Covid woes. Shame on them. This is deceptive lending. Beware!

Worst bank iv ever dealt with rude employees who lie and then hang up on you when you get mad about it hitting accounts with over draft fees that arnt even over drawn at the 10 pm cut off then telling people to deal with it cause they arnt gonna argue ... can't wait to find a new bank after over 10 years of using these scumbags

Poor customer service. Poor attitudes. They don't listen to 35 year customer concerns. Find another banking institution that actually cares about customers.

Have no issues with them

Citizens gave us a PPP loan based on our business information which they said would be a grant if we followed the directions. We did just that and now they want it back, with interest. They are making money on our Covid woes. Shame on them. This is deceptive lending. Beware!

Very helpful staff who regularly take time to explain complicated issues and work well with other professionals for customer's benefit.

Worst bank iv ever dealt with rude employees who lie and then hang up on you when you get mad about it hitting accounts with over draft fees that arnt even over drawn at the 10 pm cut off then telling people to deal with it cause they arnt gonna argue ... can't wait to find a new bank after over 10 years of using these scumbags