GFA Federal Credit Union - CC Keene Division, Keene, NH

Since GFA took over the bank is trash, simple payments wont go through because a vendor is over seas and there is no recourse to have this removed. We live in an age were people do business globally not just in one state. I have to call them at least one time every month to sort this out.

Everyone else made it in to work today. But I guess this bank doesn't care about it's members enough to be here. Liked it better when it was Cheshire credit union. They would have been here.

This used to be a great credit union to deal with. Sadly they’ve merged with GFA and have gone downhill. I used to think this place was a gem. Their loan products are terrible and controlled by GFA. I’d highly recommend switching to Service Credit Union, loan products and rates are far superior.

Only gave 1 star because I had to, to be able to say that this is one of the WORST banks/credit unions I have ever had! Be sure to watch your transactions here, as when checking mine I noticed I had a transaction charge me 3 times, and when calling the bank the lady was very rude to me (and is every single time I call) and said they were aware and were trying to resolve it. Its understandable that things Unfortuently happen, but being a week from Christmas, and it happening to so many people (she said over 100) you think they would call their customers or send out a letter explaining? NOPE! When I asked the manager why, she said "in all honesty, we just got so many calls from customers asking why, that we didn't have time to call anyone or send out notices. Seriously?! Also, if you lose your card, there's no number to call! U have to wait until open hours. Worst bank ever! And the manager or whoever she is that sits in the office is the rudest lady ever, and even after explaining all of this to her, they did not apologize ONCE! Nothing but problems since day 1. When I first opened my account, I didn't receive a debit card for a month!! I called once a week looking for it, the rude lady pretty much told me to stop calling and that I needed to be patient and that it would he coming in the mail . finally I had to go to cash a check, and asked again while I was in there and the girl says "out yes its right here with your checks! They have been here for awhile". Really?!?! If your looking for a good bank or credit union, Savings Bank Of Walpole or Service Credit Union are the best in the area! This credit union has no clue what they are doing and worst customer service ever!

Dealing with a local credit union is great until you move away and don’t live there any longer. If you like the convenience of online banking, digital communications and ease of transfers and use, this is not the bank for you. I can no longer pay my CC online due to switching companies within the credit union. Ok, so what are my options? I’ve contacted you several times online and received no response but you have no problem marking me late. So, a phone call to them gets a response of well, the only way to to send us a check and we will make the payment for you. WHAT?? I just went back in time and wouldn’t know even where my checkbook is never mind a postage stamp. Get with the times CCFCU or you will be out of business. Your clientele is dying everyday and you are not setup to deal with the growing generations.

GFA employees are always helpful, honest, informative and attentive. I can always expect a warm welcome and prompt help from the qualified employees at the Keene branch. Especially Crystal, who is just an exceptional young woman!

Kristal is wonderful! Always a good experience with her and she never fails to brighten our mornings. She's super helpful and a wonderful teller and I'd love to see her every time I walk in!

I LOVE my bank!!! The people are super friendly! They know my face when I walk in or go through the drive-thru! I've NEVER had an issue and they've always been super helpful anytime I had a problem. I recommend this bank to anyone looking for a reliable bank!