Elkhorn Valley Bank & Trust - Benjamin Avenue, Norfolk, NE

My fiancée has had the same trustee for a very long time now and when I moved here back in January I really seen more than a few red flags. My fiancée mind you is 30 years old….first he hates I mean hates calling them. He’ll ask for money to get some Tylenol and he asked for $20 the trustee laughed at him and gave him $15. He’s asked to keep every receipt when he makes purchases with the trust money. Tom has time and time again denied us for an apartment when we’ve been in a hotel room since last July. I don’t think people don’t realize or just don’t care, but living in a hotel room is so depressing to say the least. I have severe depression and the way we’re treated is just making how I feel much more difficult. Think about how much the average hotel room stay is overnight you’ll realize how much it’s cost to stay here for 8 months now. Tom will laugh and even tell his client to shut up when he doesn’t agree with him. This isn’t how you treat someone that your supposed to be helping him in life, but instead you pefer to make us practically homeless. Trust and money don’t mix. How can you trust someone with your money? No one deserves to be treated this way and I feel it’s gotten to the point where he should sue for being treated like your less than a human. Your just a client to them. It’s crazy for me to think because I’m writing this review is going to be a good thing right?

Excellent service , via long distance. I've been a customer for 20+ years.

Excellence all the way

Wonderful, helpful, community bank. You are not just a number.

Awesome customer services

My fiancée has had the same trustee for a very long time now and when I moved here back in January I really seen more than a few red flags. My fiancée mind you is 30 years old….first he hates I mean hates calling them. He’ll ask for money to get some Tylenol and he asked for $20 the trustee laughed at him and gave him $15. He’s asked to keep every receipt when he makes purchases with the trust money. Tom has time and time again denied us for an apartment when we’ve been in a hotel room since last July. I don’t think people don’t realize or just don’t care, but living in a hotel room is so depressing to say the least. I have severe depression and the way we’re treated is just making how I feel much more difficult. Think about how much the average hotel room stay is overnight you’ll realize how much it’s cost to stay here for 8 months now. Tom will laugh and even tell his client to shut up when he doesn’t agree with him. This isn’t how you treat someone that your supposed to be helping him in life, but instead you pefer to make us practically homeless. Trust and money don’t mix. How can you trust someone with your money? No one deserves to be treated this way and I feel it’s gotten to the point where he should sue for being treated like your less than a human. Your just a client to them. It’s crazy for me to think because I’m writing this review is going to be a good thing right?

Excellent service , via long distance. I've been a customer for 20+ years.

Wonderful, helpful, community bank. You are not just a number.