Terrible customer service. Had a loan we paid off early. Went in with the payment. Was not told we had to sign any paperwork to stop the auto-draft. They continued to auto-draft and when we called about it they said it was our fault for not stopping the auto-draft and asking to get that paperwork. Also would not refund NSF that was their fault that drafted. Very very disappointed in this bank. Would not recommend if you are looking for a customer centric place.
Wyatt Hanson
1 year ago
Great place to do your banking.
Adrian Ward
1 year ago
They make an effort to learn your name on sight, very friendly. Also phone contact hours are correct but the drive up hours 9:00A-5:30 M-F and Sa 9:00A-12:00P
KOLETTE OSTLUND
1 year ago
I will never bank anywhere else. Everyone here is awesome and takes care of me like a member of the family!
Randy Brown
1 year ago
i've been banking at GEM going on 35 years. i would not bank anyplace else.
Jami Sison
4 months ago
Terrible customer service. Had a loan we paid off early. Went in with the payment. Was not told we had to sign any paperwork to stop the auto-draft. They continued to auto-draft and when we called about it they said it was our fault for not stopping the auto-draft and asking to get that paperwork. Also would not refund NSF that was their fault that drafted. Very very disappointed in this bank. Would not recommend if you are looking for a customer centric place.
Adrian Ward
4 months ago
They make an effort to learn your name on sight, very friendly. Also phone contact hours are correct but the drive up hours 9:00A-5:30 M-F and Sa 9:00A-12:00P
KOLETTE OSTLUND
4 months ago
I will never bank anywhere else. Everyone here is awesome and takes care of me like a member of the family!
Jami Sison
1 year ago
Wyatt Hanson
1 year ago
Adrian Ward
1 year ago
KOLETTE OSTLUND
1 year ago
Randy Brown
1 year ago
Jami Sison
4 months ago
Adrian Ward
4 months ago
KOLETTE OSTLUND
4 months ago