Truist, Roanoke Rapids, NC

Came in and wait for a personal banker to assist us on 3/20/2020 at 1:00pm. She is a black lady, her name is Gwen, came out and totally ignored us and only speak to the other 2 ladies that sat down after us. One lady came after us but got service first and no words to tell us that we have to wait etc. worst bank ever. Worst service and worst personal banker. We’re Asian doesn’t mean no service for us. That is a totally discrimination right there. BB&T needs to do something about this situation. Jennifer was helpful and thank you Jennifer for acknowledging us were there.

Recently purchased a house and used this bank to do the mortgage. Hands down best service. Jenny is excellent at her job and is very knowledgeable. Despite the virus I was able to purchase my first home with few hangups and headaches. Highly recommended for home buyers

I had to give them 1 star because they didn't have a 0. They do what they want to do with no care in the world for their clients. They are neither trustworthy or reliable.

Great personal interaction. The people are genuinely nice. #countrylife

Today was rather slow service it is Friday but it is understandable just an observation

Most racist bank ever I went into the bank and deposited a large check they gave me the run around saying it was available then it wasn't!! Nasty staff helped the white ppl that came in but had me wait for 45 min checking to make sure it wasn't stolen. Then after 45 min they released my funds in Roanoke rapids after two different banks told me it wasn't available until the 28th. SMFH don't bank here please if your a person of color I felt so embarrassed standing there while everyone else walked in and walked out. Well at least Roanoke Rapids gave me my funds Columbia NC told me I couldn't touch any of it.🤔 Definitely moving all accounts from there Monday morning!!!

Very good customer service