Nova Credit Union, Charlotte, NC

I have been a member for fourteen years and always received nothing less than wonderful customer service. The staff goes above and beyond to ensure my transaction is do with professionalism. If you are not part of a Credit Union. You should join Nova Credit Union. You won't be disappointed!!

This Branch is extremely unprofessional and an inconvenience. If you are a shared branch you can not go into the bank for services. You are required to go through the drive thru where the services is extremely slow. I absolutely dread coming to this branch because there is always an issue where they can can not render ther services necessary. Avoid this branch if possible.

I bank with Bethpage Federal Credit Union, based in NY went in 2019 to withdraw money cause I lost my debit card, I helped inside went recently and was told none members must use the drive through horrible service for partnering credit union members..

I will never come to this credit union ever again. I have a shared branch with this place and they wouldn't let me withdraw money because not only did I need my current NC id, but I also needed the id I used to open the account with my orginal bank which is in another state. Ridiculous! I drove all that way for no reason. And then the teller proceeds to tell me to call my bank to update my current license# with them. I called my bank and even they said that's ridiculous. Thank goodness I found another shared credit union called Allegacy which just opened. When I went there - there wasn't any long lines, shared branch users are ALLOWED to get served in the LOBBY, I don't have to wait 20+ minutes to get served at a drive thru, I didn't even need the other id from the other state and their customer service was waaaayyyyyyy much better. I was considering opening an account with Nova, but quickly changed my mind and now i'm going with Allegacy.

My experience today with this branch was horrible. EVERY time I use this shared branch, it’s an issue. My CU is affiliated with this one sadly & they have the lobby closed. I thought it would be a quick transaction to DEPOSIT money into my account. I pulled in & got into a long line of cars with only two open lanes. I waited about 40 minutes until it was my turn. Once I pulled in & provided my account number, the teller couldn’t find my account. I called my CU in Tennessee & asked for my savings account number. Then, the teller asked for my old TN license. Of course, I didn’t have it. So I asked the TN teller on the phone to upload the NC license. While waiting for that, I was cursed out by the customer behind me, & the teller asked me to circle the building again to get back in line. The branch manager walked outside & told me he was calling the police. All that for a DEPOSIT? It was an awful customer service experience & I hope NO ONE goes to this branch & deals with service like this.

If you are in need of a shared branch, I recommend picking a different location. Not only Nova Credit Union make all shared branch users go through the drive through (which I’ve never heard of until today) they are extremely slow even with no one inside the branch. All I can say is do better Nova Credit Union this is terrible service.

Don’t bother taking your loose change here to use the coin machine if you are a member of an affiliate credit union. They only allow NOVA members to use the machine.

I began my process 2 days ago for an auto loan with Ms. Shannon Atwell. I have never been so pleased with any type of service I received prior to this. She made ot so easy, somple and smooth. Just when I thought I was going to have to wait to get a car she made it happen. I sent her my bill of sales today and I'll be picking up my car tomorrow. I'm so grateful that Mova Credit Union has this jewel working for them and more importantly working it out for me. If you're in need of a loan please ask for Ms. Atwell, she's going to make it happen. Thank you so much. Once again Ms. Shannon Atwell came through for me in helping me to consolidate my debt, pay it off and put some money in my pocket. I encourage you to reach out to her and get your financial needs addressed. She is my Shero!!!!!!!